Staff Management

  • 2.1K

    How Much Friendship is Too Much with Your Employees?

    By Jennifer Jabaley, ODFeb. 24, 2016Establishing friendly relations with your staff is important to encourage a positive work environment, but how much...

  • Delegation Dos and Don’ts

    By Robert L. Bass, OD, FAAOMarch 9, 2016Free up revenue-producing doctor time by delegating key tasks—but know when to hand-off and when...
  • 2.6K

    Apply Strategies to Recruit & Retain High-Performing Employees

    By Ken Krivacic, OD, MBAFeb. 17, 2016Recruiting high-performing employees requires a strategic plan. Retaining them requires good management. The payoffs are stability...

  • 7.3K

    Tie Staff Bonuses to Performance to Build a Sense of Ownership

    By Troy Humphreys, OD, FAAOFeb. 10, 2016Staff bonuses can motivate performance--and they work best when tied to bottom line profits. See how...

  • 2.0K

    ROB Power Packs 2015: Staff Management

    By ROB EditorsDec. 23, 2015In 2015, ROB featured articles offering guidance of the whole staff management cycle, from hiring, to performance and...

  • 2.2K

    Hire an Administrative Manager to Grow Your Practice

    By Beverly Jue-Smith, OD, MBAJan. 13, 2016As a practice grows, adding an administrative manager can free up the OD to generate revenues....

  • 2.8K

    Nine Keys to Managing Millennial Employees

    By Thuy-Lan Nguyen, ODDec. 9, 2015Effectively managing Millennials requires a new approach to training, motivating and rewarding employees. Build a dynamic staff...

  • 2.8K

    Seven Key Steps to Hire & Develop the Right Associate

    By Chad Fleming, OD, FAAODec. 2, 2015Hiring a new associate OD can fulfill your growth plan. Follow a seven-step process for effective...

  • 2.2K

    Profit by Instituting Staff-Generated Ideas for Improvement

    By Dave Anderson, ODOct. 28, 2015Achieve practice growth by involving staff in the business, instituting their ideas to improve processes and profits—and...

  • 3.4K

    Equip Your Optical Manager to Take Sales to Next Level

    By Beverly Jue-Smith, OD, MBAOct. 14, 2015Your optical provides two-thirds of your practice revenues. Having a dedicated optical manager—and equipping them for...

  • 2.9K

    Improve Your Practice–and the Profession–with Externs

    By Thuy-Lan Nguyen, ODOct. 7, 2015Employing externs in your practice helps build a new optometrist's career, and adds an additional resource to...

  • 2.7K

    Professional Employer Organizations: Improve HR & Office Efficiency

    By Steven Faith, ODAugust 26, 2015Boost office efficiency and staff management with a professional employer organization. Here are the key steps to...

  • 1.9K

    Four Solutions to Workplace Conflict

    By Jennifer Jabaley, ODAugust 12, 2015Workplace conflict sometimes requires creative solutions to resolve--and even sometimes prevent in the first place.

  • 1.7K

    Master the Art of Delegation in Your Practice

    By Diane Palombi, ODSept. 2, 2015You trust your employees with keeping your practice running efficiently, but they may need more guidance--and oversight--than you...

  • 4.6K

    Optician Training: Ensure Your Practice Profitability

    By Mitchell H. Albers, ODJuly 15, 2015Your optical provides most of your revenues. How well you train new hires and veteran opticians...

  • 4.4K

    Develop a Winning Staff with a System to Reward All Employees

    By Chad Fleming, OD, FAAOJuly 8, 2015Maximize productivity and morale with a production incentive model that rewards everyone in the practice when...

  • Job Interview Q&A: Nine Legal Snafus and How to Avoid Them

    By Pamela Miller, OD, FAAO, JD, FNAPJuly 1, 2015Asking a simple question the wrong way can potentially lead to a costly and...
  • 1.8K

    Put the Right Employee in the Right Job

    By Gina M. Wesley, OD, MS, FAAOJune 10, 2015Increase office efficiency and staff motivation by matching employees' strengths and weaknesses with fitting job...

  • 3.2K

    Adding an Associate: 26 Advantages

    By Peter G. Shaw-McMinn, ODApril 29, 2015Adding an associate adds many advantages to an optometric practice, including better patient care, with more...

  • 3.0K

    Create a System to Build a High-Performing Staff

    By Chad Fleming, OD, FAAOApril 22, 2015Build an efficient, high-performing staff by creating a system for recruiting, screening and interviewing potential new...

  • 2.5K

    OD & Staff: Project a Unified Practice Message

    By Carmela Abraham, ODApril 1, 2015Establishing protocols for communication and appearance provides your patients with a clear sense of the medical services...

  • 2.2K

    Manage Employees Effectively with Staff-Only Web Page

    By Chad Fleming, OD, FAAOApril 1, 2015An employees-only page on your practice web site is an effective training and management tool. Use...

  • 3.8K

    Delegate Duties to a Clinic Manager

    By Beverly Jue-Smith, OD, MBAMarch 25, 2015Delegating management of the clinic staff, exam rooms and contact lens area frees the doctor to...

  • 5.6K

    Should Your Employees Wear Uniforms?

    By Diane Palombi, ODMarch 4, 2015Uniforms and scrubs send a professional message to patients, and they affect how employees see themselves within...

  • 3.3K

    Train New Hires to Succeed

    By Beverly Jue-Smith, OD, MBAFebruary 18, 2015Effective training equips a new hire to contribute to practice growth goals--right from the start. Good...

  • 2.2K

    Associate’s Departure: Plan Well, Continue Thriving

    By Gina M. Wesley, OD, MS, FAAOThe loss of an associate can be disruptive. Plan ahead to avert a practice crisis.

  • 3.3K

    Five Scripts to Increase Use of Patient Financing–and Boost Optical Sales

    By Gary M. Freestone, OD, and Charla ThrashDetailed scripts equip your staff to talk to patients about financing options. More use of...

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