Staff Management Archives - Page 9 of 12 - Review of Optometric Business

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Lessons for the Optometric Practice from Ritz-Carlton

By Jeffrey W. Robertson, ODand Jennifer C. Lane, ODThe Ritz-Carlton Hotel Company has legendary service, which it has put into a training...

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Front Desk Training: Prepare Staff for Challenging Conversations

By Ally Stoeger, ODYour front desk is ground zero for uncomfortable conversations with patients. Train staff how to successfully handle these encounters.

Comprehensive Training: Prepare Every Employee to Deliver Superior Service

By Gerald A. Eisenstatt, OD, MBAOffer comprehensive training for each new employee to ensure every staff member can deliver the best possible...

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Needed: Competent AND Personable Staff

By Diane Palombi, ODYour staff is the face of your practice. If that face isn't high-performing and pleasant, don't expect patients to...

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Implement Objective Performance Assessments with Online Tools

By Stuart J. Thomas, OD, and Ellen Byrum-Goad, LDONew online tools are available to aid your management of staff enabling you to better...

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Adding an Associate: Compare Doctor & Associate Expectations

By Eric M. White, ODAdding an associate can rapidly grow an established practice--if that new doctor complements your skills. And, if you’re...

Leadership Slam-Dunk: Lessons for ODs from Coach Jimmy Valvano

By Ken Krivacic, OD, MBAHere’s how to score points in superior staff management and long-term practice profitability.

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Employee Management How-To: Increase Staff Engagement

By Thomas F. SteinerDirector of Research, Review of Optometric BusinessA major Gallup study of the American workforce demonstrates that staff “engagement” is...

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Training Pays Back

By John Seegers, EdMOD-owners tend to think of investments as just real estate or instrumentation. Just as important is the investment you...

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How Engaged is Your Staff with Practice Goals?

By Thomas F. SteinerDirector of Research, Review of Optometric BusinessA major Gallup study of the American workforce demonstrates that staff “engagement” is...

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Personality Assessments: Essential Tools to Help in Hiring Decisions

By Ken Krivacic, OD, MBAGreat staff is key to profitability. Personality assessments are a great tool to help you identify job candidates...

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Incentivize Staff with Bonuses: Take the Team Approach

By Gina M. Wesley, OD, MS, FAAOIncentivizing staff with bonuses works. It benefits the practice most when you take a team approach.

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No-Stress Teambuilding: Nurture a More Effective Staff

By Cheryl G. Murphy, ODRock climbing, rowing, relay races and cracking the codes of riddles are good team-building exercises. But for the...

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Appointment Book Sabotage: Is Your Staff Booking Fake Patients?

By Cheryl G. Murphy, ODIs your staff booking fake patients? Know the signs and responses to deal with this all-too-common optometric employee...

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Staff Retreats: Focus on Goals to Enhance Patient Care and Revenues

By Ken Krivacic, OD, MBAStaff retreats are vital for goal-setting—and can elevate the level of staff performance. Take the time, do it...

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MBA Staff Management Survey: Key Findings and Your Action Plan

By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDStaff management—especially hiring-- is one of the most challenging tasks for practice owners....

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Off-Site Retreats: Tune-Up Your Practice Performance

By Amir Khoshnevis, ODAn off-site executive or staff retreat can sharpen your practice's focus. Here are the elements to make it work.

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Staff Retreats: Teambuilding and Talent Enhancement Tool

By Mike Rothschild, ODA purposeful, well organized staff retreat can offer teambuilding and important planning for a more profitable future. An upcoming...

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On a Mission: Craft a Mission Statement to Reach Practice Goals

By Thomas F. SteinerAn effective mission statement will guide your practice on the path to profitability.

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Put Me In, Coach: How Professional Coaching Can Make You a Winning Team

By Kristen Bentley, OD, CPCCProfessional coaching can motivate both you and your staff. How coaching services can pay off big time.

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Encourage Positivity: Re-Focus or Eliminate Negative Employees

By Rachael Click, ODEmployees with a positive attitude create an office with a positive vibe--which patients respond to. Encourage an upbeat staff,...

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Can a Business Recover from Bedbugs? Yes–with an Effective Staff Response

By Brian Chou, OD, FAAOIt's not a mistake that sinks you with patients; It's a staff that doesn't know service recovery. Here’s...

Innovative Thinking: Five Mindset Changes To Make Growth Happen

By D. Penn Moody, ODFor independent optometrists to survive and flourish, we need to overcome antiquated thinking. Here are five mindset changes...

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Your Staff: Top Source of New Ideas for Improvement

By Laurie L. Sorrenson, OD, FAAOYour staff is a wellspring of new ideas, so solicit their ideas with a staff survey. Then...

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Staffing Matrix: Cross-Train for Versatility

By Rachael Click, ODCreate a staffing matrix in which employees easily can move into other job roles. This enables even a small...

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Train Employees to Provide Consistently Superior Service

By Elaine Happ, OD, and Melonie Carlson, CPOAHire employees according to baseline qualifications, then train them to maximize their potential. This pays off...

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Recharge Staff with Job Role Re-Organization

By Rachael Click, ODSwitching job roles can re-energize your staff and enhance service to patients. Consider transitioning one employee into a different...