Patient Experience
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180A Clinical and Personal Reflection on Macular Holes
Seeing through the patient’s eyes By Ronald P. Snyder, OD, FAAO Nov. 4, 2025 During my 50 years of practice as an...
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516Finding an Edge: Revenue Increases With Special Photography
The journey of practice modernization and looking for services, such as special photography, to stand out By Jason Davis, OD Oct. 22,...
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1.5KTwo Word Changes that Transformed Our Patient Compliance & Increased Product Sales 30%+
The huge impact of a small change in words.
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1.2KSlashing No-Shows 30%: The Impact of Modern Tech and a Patient-First Culture
The many benefits of a truly modern office By Michael K. Shaheen, OD Oct. 1, 2025 Let’s be honest: it’s 2025 and...
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286The Redesign Projected to Boost Optical Revenue 15%
Redesign stoking optical revenue growth By John A. Manard, OD Oct. 1, 2025 Last summer, I realized our office was due for...
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1.3KLessons From a New York Restaurant That Changed My Approach to Patient Care
Creating a differentiating patient experience.
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3.6K4 Ways to Be More Emotionally Intelligent & Get More Returning Patients & Referrals
Approaching patient interactions with greater emotional intelligence.
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531The Office Remodel That Increased Patient Volume & Revenue Per Visit
Office remodel powering significant practice growth.
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994Making an Outstanding First Impression on Patients With Help from AI
AI assistance in wowing patients.
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933From Blank Shell to Patient Magnet: Building an Office That Drives Success
Creating an office environment primed for growth.
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1.1KThe Role of Emotions in Optometric Practice: Understanding Patient Decisions
The impact of emotions in your patient interactions.
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1.1KTurn Your Patients into Raving Fans
Giving patients an experience worth returning to.
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1.1KChoosing an Office Space that Delivers ROI
Crunching the numbers on lease or buy.
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1.7KBiggest ’24 ROI Win: Opening Satellite Office to See 20 Additional Patients Per Week
Winning ROI of opening a satellite office.
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730The Office Expansion that Resulted in a 20% Increase in Annual Revenues
Executing a profitable optometry practice expansion.
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1.2KMore Successful Patient Conversations in Three Easy Steps
Effective patient conversations in eye care.
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3.6K4 Trips, 4 Improvements that Transformed My Practice
Taking a cue from masterful hospitality businesses.
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669How Disneyland’s Magic Can Cast a Spell on Your Practice’s Profitability
Disney-inspired patient experience.
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1.9K3 Changes that Brought a True 21st Century Experience to Our Patients
21st century innovations in eyecare.
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729What Does It Take to Delight Patients? Tips Plus 1 Way to Really Separate Your Practice from Competitors.
Enhancing patient experience in optometry.
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2.4KPractice Expansion: 2 ODs Share How they Capitalized on Strong Growth with More Office Space
Practice expansions that increased access to care & grew profitability.
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3.6KEmpowering the Patient
Providing outcome-based healthcare by empowering the patient.
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1.4K3 Modernizing Investments Adding at Least $1,700 Per Month
Eyecare technology advancements for enhanced patient experience.
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1.1KMastering the Art of Delivering Bad News to Patients
Bad news delivery strategies for optometrists.
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2.4KOur “Whimsically Sophisticated” Myopia Management Branding that Resulted in 150% Growth
Branding to emphasize myopia management.
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1.1KWhat 1 Big-Box Retailer Can Teach Independent ODs About Customer Service
The value of a prudent, yet liberal, return & refund policy.
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1.3KThe New Office Space that Created a Full-Service Vision Rehabilitation Clinic
A transformative new space for a growing practice.
