Improving the patient experience for families.
Story of an office-space purchase and remodeling that transformed a practice.
Educating patients about the value of your services.
Wowing patients right from the start.
By Keshav Bhat, ODMake it easy for staff to follow through by keeping thank-you letter templates on file.
Problem-solving challenging pediatric exams.
The lessons to be learned from your colleagues' practices.
Questions to illuminate how best to serve your patients.
The most profitable ways to market your practice.
By Aaron Neufeld, OD, FAAO May 22, 2019 Your practice culture perfects, or ruins, the patient experience. Culture refers to the way...
Ideas to help you promote your practice this summer.
Communicating to ensure the best patient outcomes.
Tips to continuously improve the patient experience.
Tips for optimizing telehealth in your practice.
Changes you can make to increase patient volume.
Learn how to manage--and help--anxious patients.
The way to ensure patient satisfaction & efficiency.
Tips for communicating with parents & children.
By Carla Gasparini, OD April 10, 2019 A practice of high-income patients, capable of purchasing multiple pairs of luxury eyewear, is one...
The challenge of building a trusting relationship with patients.
By Maria Higgins, OD March 27, 2019 Your practice culture influences the patients you attract to your office. It also guides the...
Protocol for when you suspect domestic abuse.
How to facilitate texting communications with patients.
Maximizing the advantages of your in-person optical shop.
The big difference a move down the street made.
How to bring more Hispanic patients into your office.
How to market without putting your practice into legal jeopardy.