Patient Experience
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60Curated Trays and Digital Tools: Elevating Full-Circle Patient Care
Three changes that helped me turn a standard exam into a truly personalized experience By Melissa McCulley, OD May 28, 2026 When...
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398Service, Not Sales, Boosted Our Capture Rate to 85%
Three patient-first, team-driven strategies that drove real results By Brian Eveland, OD April 15, 2026 Capture rate is a common metric in...
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542Reframing Patient Communication: A Data-Aware Approach to a Stronger Practice
Is it time to reframe the conversation? Looking at the business impact of annual exam education and follow-through By Judy Lai, OD...
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460The Importance of First Impressions in Clinical Practice
By Ronald P. Snyder, OD, FAAO March 19, 2026 First impressions can make or break a practice. That said, I’d like to...
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574Brewing a New Vision: Where Comprehensive Care Meets Cappuccinos
By Daniel Bintz, OD and Scott Ellis, OD March 17, 2026 Built in 2018, Drs. Bintz and Ellis Vision Source in Elk...
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900Turn Awareness Into Action for Children’s Vision Health
By Shane Foster, OD, FAAO Feb. 17, 2026 With optometry being a legislated profession, the decisions made in the Ohio Statehouse affect...
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701A Clinical and Personal Reflection on Macular Holes
Seeing through the patient’s eyes By Ronald P. Snyder, OD, FAAO Nov. 4, 2025 During my 50 years of practice as an...
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893Finding an Edge: Revenue Increases With Special Photography
The journey of practice modernization and looking for services, such as special photography, to stand out By Jason Davis, OD Oct. 22,...
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1.6KSlashing No-Shows 30%: The Impact of Modern Tech and a Patient-First Culture
The many benefits of a truly modern office By Michael K. Shaheen, OD Oct. 1, 2025 Let’s be honest: it’s 2025 and...
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467The Redesign Projected to Boost Optical Revenue 15%
Redesign stoking optical revenue growth By John A. Manard, OD Oct. 1, 2025 Last summer, I realized our office was due for...
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1.7KLessons From a New York Restaurant That Changed My Approach to Patient Care
Creating a differentiating patient experience.
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759The Office Remodel That Increased Patient Volume & Revenue Per Visit
Office remodel powering significant practice growth.
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1.3KMaking an Outstanding First Impression on Patients With Help from AI
AI assistance in wowing patients.
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1.2KFrom Blank Shell to Patient Magnet: Building an Office That Drives Success
Creating an office environment primed for growth.
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1.4KThe Role of Emotions in Optometric Practice: Understanding Patient Decisions
The impact of emotions in your patient interactions.
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1.4KTurn Your Patients into Raving Fans
Giving patients an experience worth returning to.
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1.5KChoosing an Office Space that Delivers ROI
Crunching the numbers on lease or buy.
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2.0KBiggest ’24 ROI Win: Opening Satellite Office to See 20 Additional Patients Per Week
Winning ROI of opening a satellite office.
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954The Office Expansion that Resulted in a 20% Increase in Annual Revenues
Executing a profitable optometry practice expansion.
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1.5KMore Successful Patient Conversations in Three Easy Steps
Effective patient conversations in eye care.
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3.8K4 Trips, 4 Improvements that Transformed My Practice
Taking a cue from masterful hospitality businesses.
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854How Disneyland’s Magic Can Cast a Spell on Your Practice’s Profitability
Disney-inspired patient experience.
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2.2K3 Changes that Brought a True 21st Century Experience to Our Patients
21st century innovations in eyecare.
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949What Does It Take to Delight Patients? Tips Plus 1 Way to Really Separate Your Practice from Competitors.
Enhancing patient experience in optometry.
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2.6KPractice Expansion: 2 ODs Share How they Capitalized on Strong Growth with More Office Space
Practice expansions that increased access to care & grew profitability.
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3.7KEmpowering the Patient
Providing outcome-based healthcare by empowering the patient.
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1.6K3 Modernizing Investments Adding at Least $1,700 Per Month
Eyecare technology advancements for enhanced patient experience.
