Staff Management Archives - Page 8 of 11 - Review of Optometric Business

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Fund Your Staff’s Continuing Education: Your Practice Will Benefit

By Laurie L. Sorrenson, OD, FAAOPaying for the continuing education of your staff is the gift that keeps giving--to your practice. A...

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Monthly Bonuses: Incentivize Employees to Boost Revenues

By Andrew J. Neukirch, ODReward employee performance with a monthly sales-based bonus system. Share practice growth with staff and review same-month revenue...

Staff Education: CE Pays Off

By Kenneth Sakazaki, ODInvesting in continuing education for office staff pays off in improved service to patients and an enhanced practice brand....

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Increasing Commitment: Four Keys to Retaining Valued Employees

By Melanie J. Denton, OD, FAAOand Paul Johnson, MBA, PhDRetaining and developing valued employees is critical to delivering superior care--while losing employees...

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Manager vs. Friend: Strike a Balance With Employees

By Diane Palombi, ODManaging employees well means striking a balance between being their manager and their friend. Be enough of a manager...

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Climb the Associates Ladder: Seven Steps Toward Ownership

By Chad Fleming, OD, FAAOFor an associate intent on a partnership, performing seven steps well adds value to the practice—and gets you...

Seeking Topnotch Colleagues? Look Beyond Their Academic Record

By Brian Chou, OD, FAAOLooking for new staff members? Look past their academic record and grade point average. The best employees often...

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Strategies to Thank Staff–and Spur them to Greatness

By Cheryl G. Murphy, ODUtilize positive reinforcement with a simple thank you to staff. It makes staff feel appreciated, and that’s reflected...

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Optician Management: Track and Measure Consistently

By Laurie L. Sorrenson, OD, FAAOThe performance of your opticians ties directly to your practice's bottom line. Carefully track and motivate these...

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We’re Family: But Is She a Good Employee?

By Diane Palombi, ODHiring family members seems appealing because you know and trust them. But carefully consider potential complications before you put...

Delegate: Manage an Office to Run Without You

By Brian Chou, OD, FAAOManage an office that can function well even if you are not there in person. You can become...

Optician Job Applicants Falling Short? You’re Not Alone.

By Brian Chou, OD, FAAOApplicants for optician often are disappointing. How are you ensuring a sufficient screening process to weed out those...

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Salary Negotiations: Make it Mutually Benefical for Owner and Associate

By Eric M. White, ODSalary negotiations between a new associate and a practice owner can benefit both parties. Here are tips from...

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Optical Staff Reimbursement: Time for Tips from Patients?

By Ally Stoeger, ODChances are your optical staff is not as well paid as you would like. Is it time to solicit...

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Attitude of Gratitude: Show Appreciation to Patients

By Rachael Click, ODApproaching your work with gratitude for your chance to serve patients will generate a positive patient experience and better...

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Lessons for the Optometric Practice from Ritz-Carlton

By Jeffrey W. Robertson, ODand Jennifer C. Lane, ODThe Ritz-Carlton Hotel Company has legendary service, which it has put into a training...

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Front Desk Training: Prepare Staff for Challenging Conversations

By Ally Stoeger, ODYour front desk is ground zero for uncomfortable conversations with patients. Train staff how to successfully handle these encounters.

Comprehensive Training: Prepare Every Employee to Deliver Superior Service

By Gerald A. Eisenstatt, OD, MBAOffer comprehensive training for each new employee to ensure every staff member can deliver the best possible...

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Needed: Competent AND Personable Staff

By Diane Palombi, ODYour staff is the face of your practice. If that face isn't high-performing and pleasant, don't expect patients to...

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Implement Objective Performance Assessments with Online Tools

By Stuart J. Thomas, OD, and Ellen Byrum-Goad, LDONew online tools are available to aid your management of staff enabling you to better...

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Adding an Associate: Compare Doctor & Associate Expectations

By Eric M. White, ODAdding an associate can rapidly grow an established practice--if that new doctor complements your skills. And, if you’re...

Leadership Slam-Dunk: Lessons for ODs from Coach Jimmy Valvano

By Ken Krivacic, OD, MBAHere’s how to score points in superior staff management and long-term practice profitability.

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Employee Management How-To: Increase Staff Engagement

By Thomas F. SteinerDirector of Research, Review of Optometric BusinessA major Gallup study of the American workforce demonstrates that staff “engagement” is...

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Training Pays Back

By John Seegers, EdMOD-owners tend to think of investments as just real estate or instrumentation. Just as important is the investment you...

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How Engaged is Your Staff with Practice Goals?

By Thomas F. SteinerDirector of Research, Review of Optometric BusinessA major Gallup study of the American workforce demonstrates that staff “engagement” is...

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Personality Assessments: Essential Tools to Help in Hiring Decisions

By Ken Krivacic, OD, MBAGreat staff is key to profitability. Personality assessments are a great tool to help you identify job candidates...

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Incentivize Staff with Bonuses: Take the Team Approach

By Gina M. Wesley, OD, MS, FAAOIncentivizing staff with bonuses works. It benefits the practice most when you take a team approach.