By Eric Rettig, OD March 20, 2019 Hiring the right employees is half the battle to providing great patient care and achieving...
By Steve Sunder March 13, 2019 Your support staff members often are motivated on their own to help patients, but offering monthly...
Key conversations to have with potential new employees.
Leadership lessons to create a more effective team.
How to make training part of your growth plan.
Why a practice manager may be exactly what you need.
What a ballet company can teach a hotel--or practice.
One practice's formula for topnotch delegation.
Secrets to hiring success.
A system for making great patient care & service more likely.
The wonders team-building can work on your practice.
Money is just one way to motivate. Here are many other ways to incentivize.
Important role wellness can play in practice success.
Here's what's OK--and not--to require of employees' appearance.
Keys to making your part-time employees feel valued--so they stick with you.
Steps to protect your employees & practice.
Strategies to profitably add a new associate OD.
How NOT to let staff repel patients on the phone.
A strategy for determining when you should add employees.
Tips for more powerful staff meetings.
Tips for creating a staff that's ready to better serve patients.
Find out how well your staff is doing for your patients & practice.
Why to give staff feedback on an ongoing basis.
Exit interviews of out-going employees shows you areas for improvement.
What you need to know about creating & using KPIs.
By Tami Hagemeyer, ABOC, FNAO May 23, 2018 There is a collective practice personality you and your staff communicate to patients. Here’s...
How to pull off an effective planning session with staff.