What a ballet company can teach a hotel--or practice.
By Anthony Record Jan. 16, 2018 A practice manager, who handles administrative issues, including staffing, can seem like a luxury. But the...
One practice's formula for topnotch delegation.
By Eric Rettig, OD Jan. 2, 2019 Adding a new staff member can be perilous. You worry about whether they will be...
A system for making great patient care & service more likely.
The wonders team-building can work on your practice.
Money is just one way to motivate. Here are many other ways to incentivize.
Important role wellness can play in practice success.
Here's what's OK--and not--to require of employees' appearance.
Keys to making your part-time employees feel valued--so they stick with you.
Steps to protect your employees & practice.
Strategies to profitably add a new associate OD.
How NOT to let staff repel patients on the phone.
A strategy for determining when you should add employees.
Tips for more powerful staff meetings.
Tips for creating a staff that's ready to better serve patients.
Find out how well your staff is doing for your patients & practice.
Why to give staff feedback on an ongoing basis.
Exit interviews of out-going employees shows you areas for improvement.
What you need to know about creating & using KPIs.
By Tami Hagemeyer, ABOC, FNAO May 23, 2018 There is a collective practice personality you and your staff communicate to patients. Here’s...
How to pull off an effective planning session with staff.
Investing in new employees pays off.
Materials to help you better train your staff.
Find out what you know about working with Millennials.
How a staff hierarchy makes for a better practice.
By Linda Conlin Licensed Optician Feb. 14, 2018 Your staff meetings can prime your practice for greater patient service and profitability–if they’re...