Staff Management
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82Remote Assistants: Master Successful Hiring
Hiring strategy is the first step in having success with remote assistants By Angie Becker, CPO, ABO Feb. 2, 2026 When we...
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479Creating a Legally Compliant Employee Manual for Your Optometry Practice
Handbook essentials aligned with EEOC, NLRB and ADA By Stuart Oberman, Esq. Jan. 9, 2026 An employee manual is one of the...
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611Untapped Talent: Why Friends and Patients Might Make the Best Hires
Are the best hires for your practice right in front of you? By Jessica Licausi, OD, FAAO, FOVDR, and Miki Lyn Zilnicki,...
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495Host Effective Offsite Training Without Breaking the Bank
Effective offsite training boosts staff engagement, impacts the bottom line By Matthew Ward, OD When was the last time you stepped away...
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1.9KWeighing and Acting on the Decision to Hire an Associate
Deciding if and when to add an associate.
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601The Associate Hire That Expanded Appointments 14% and Doubled Profit in 12 Months
Crunching numbers to ensure a profitable new associate hire.
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644An Easily Overlooked Way to Boost Practice Efficiency and Patient Trust
The importance of spotlighting the role of your opticians By Andrew Bruce, LDO, ABOM, NCLEM, FCLSA Oct. 1, 2025 Most patients who...
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809Workplace “Compliments” That Cross the Line: What Harassment Often Looks Like
Tips for avoiding sexual harassment in your practice.
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1.3KLeveraging Virtual Employees to Buy Back Your Time
Optimizing virtual employees.
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1.1KMy Practice Survives Without Me Every Summer. That’s the Point.
Creating a practice you can step away from.
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1.0KContented Cows Give Better Milk: A Tool to Help You Create Engaged Teams
Creating engaged teams that keep your patients engaged too.
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1.0KOur $4,000-$5,000 Annual Leadership Retreat that Translates into Real ROI
Creating powerful offsite leadership retreats.
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1.7KQuestions to Ask Practice Team Members to Really Get to Know Them
Getting to really know each of your team members.
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1.5K3 Business Books, 3 Staff Management Strategies that Delivered Results
Staff management pearls from three key books.
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3.2KHow Setting Effective Goals for Opticians Increased Our Second-Pair Sales by 75%
Encouraging greatness in opticians.
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2.4KOne Question That’s Changing the Way I Lead
Uncovering hidden insights through honest feedback.
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1.4KWhat Should Be in an Associate OD Contract?
Key components of associate agreements.
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1.4K
The Mindset Change that Vastly Improved My Ability to Manage Employee Termination
Employee termination best practices.
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2.4K
How to Spot a Great Optician During Interviews
Qualities of a great optician.
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1.7KHow Firing the Bad Apples Can Enhance Employee Satisfaction & Profitability
Maintaining employee satisfaction.
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1.5K12 Actions to Take to Retain Talented Employees
Retaining your best employees.
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1.7KWhy & How a Virtual Assistant Can Be Even Better than an In-Person Employee
Virtual assistants as optometry staffing solutions.
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2.5KHow We Invest in Our Team to Achieve 28% Net Profitability on $3,600,000 Annual Revenues
Investing in your team to make care & profitability soar.
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1.9KHow We Increased Capture Rate 8% & Increased Revenue-per-Refraction By $114
Staff training & certification and staff development resources.
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1.3KKeeping Employee Morale Up When a Valued Co-Worker Leaves
Keeping employee departures positive for remaining team members.
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869How Visits to Two Steakhouses Improved Our Staff’s Ability to Sell Premium Eyewear
Learning the value of premium eyewear.
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2.8KChange the Patient Conversation from ‘Cost’ to ‘Savings’
Increasing optical sales through patient engagement.
