What you need to know about creating & using KPIs.
By Tami Hagemeyer, ABOC, FNAO May 23, 2018 There is a collective practice personality you and your staff communicate to patients. Here’s...
How to pull off an effective planning session with staff.
Investing in new employees pays off.
Materials to help you better train your staff.
Find out what you know about working with Millennials.
How a staff hierarchy makes for a better practice.
By Linda Conlin Licensed Optician Feb. 14, 2018 Your staff meetings can prime your practice for greater patient service and profitability–if they’re...
Freeing up your time with better delegation.
Why a practice manager may be exactly what you need.
By Adam DePoe, OD Jan. 10, 2018 There comes a time when a practice owner realizes they aren’t able to keep up...
Tips for motivating staff to help your practice grow.
How to keep your best employees from getting lured away.
The best way to add an associate to your practice.
How to improve employee work performance & better patient service.
Invest in educating employees & better patient care.
Strategies for making employees-and patients--happier.
Tips for more powerful staff meetings.
Why paying your associates more is a win-win.
Train staff to address patients' top questions.
Here's how to protect yourself as delegate to support staff.
How cross-training staff enables better care of patients and greater efficiency.
Empower employees to better your practice.
By Peter J. Cass August 9, 2017 Satisfied patients who return and refer others, and the retention of employees, are two separate...
Your employees have distinct personalities. Learn how best to work with them.
Create a caring & profitable practice culture.
By Colleen Hannegan, ABOC, CPO July 12, 2017 A great manager trains and delegates to employees in a way that encourages them...