Staff Management
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2.3KTop Things to Do to Transform Your Ability to Recruit Top OD Talent
The most important actions to take to attract top OD talent.
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2.4KHow to Conduct a “Stay Interview” with Employees
A way to ensure the employees you rely on stick with you.
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3.3K“Your Interview Is Here… And They Have Pink Hair!”
Rethinking what it means to look "professional."
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2.8KHow We Are Educating the Next Generation of ODs AND Seeing 4-5 More Patients Daily
Training fourth-year optometry students & transforming your ability to delegate.
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2.8KRemote, Offshore, Virtual…Protecting Your Practice in The New World of Staffing
Protecting your practice while optimizing remote employees.
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3.2KHow We Changed Course to Grow 20% in Gross Revenue in One Quarter
Staff management improvements to springboard patient experience & profitability.
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3.7KHow Coach K (No, not me) Can Help You Lead Your Practice
Lessons for your practice from the "winningest" coach in college basketball.
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2.3KHow Cross-Training Employees Enables Us to Generate at Least $1,000 More Daily
Cross-training employees to improve care & maximize profitability.
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2.9KHow Improving Psychological Safety Reduces Staff Turnover
Ensuring employees feel your office is a safe, secure place to work.
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3.3KHow We Cut Our Hourly Rate in Half & Saved 50% on Staffing Multiple Positions
An employment strategy that sharply reduces costs.
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3.5KHow We Enabled Our Staff to Spend More Time With At Least 15 Patients Daily In Our Optical
Creating a modern, smooth patient experience.
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3.9KWhat to Ask & NOT Ask During Job Interviews with Prospective Employees
How NOT to get yourself into trouble when interviewing potential employees.
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3.7KHow I Engage Employees to Keep them 4 Years on Average & Have Kept 30% Over 8 Years & 20% 10+ Years
Secrets to engaging employees to keep them for years.
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3.3KHow We Kept 25 of 29 Team Members Through the Great Resignation
What employees told 1 practice about why they chose them--and stayed.
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3.5K3 Out-of-the Box Hiring Strategies Enabling Us to Do More in Less Time & With Fewer Resources
Unconventional hiring strategies that delivered better care & higher profitability.
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3.5KHow to Tap Into Training that Took 1 Practice’s Multi-Pair Sales from 8% to 22%
Transformative staff training tools that can change your practice.
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3.4KCommunication Training Resources that Changed My Practice
Communication training that can transform a practice.
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3.3KHow to Lead a Practice to 4-7% Revenue Growth 10 Years Straight
Leading your team to provide better care & help you generate profitability.
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3.0KWhy You May Have Only THOUGHT You Hired an Independent Contractor
Ensuring your independent contractors are legally considered "independent."
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2.6KHow Spotlighting Core Values Resulted in 20% Higher Collections at Front Desk
Spotlighting core values to improve care & profitability.
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6.9KMy Most Valuable Staff Training & Practice-Building Resource
Staff training resources to grow a profitable practice.
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3.2K2 Staffing Changes Saving Me 4 Hours+ Daily
Staffing changes that greatly boost efficiency & time management.
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3.2KThe Training Strategies Fueling Our Practice’s 4-7% Year-Over-Year Revenue Growth for Last 10 Years
Staff training that fuels practice growth and increased profitability.
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3.2KStaff Management Changes that Reduced Accounts Receivables By 50%
Improving staff engagement & productivity with two key training strategies.
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3.5K4 Personality Tendencies to Understand to Better Train Staff & Better Serve Patients
Understanding how different personalities respond to expectations.
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3.4KDo These 3 Things–and Use this App–for Hiring Success
Tips--and a new app--for hiring new employees & finding jobs.
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2.8K3 Resources that Transformed How I Train Staff
Resources to simplify & strengthen staff training.
