By Pamela Miller, OD, FAAO, JD, DPNAPMany of your patients struggle with depression. Treating depression isn't your job, but knowing how to...
By Mary E. Boname, OD, FAAORenovating your office can improve the patient experience, but careful planning is required to meet your practice...
By Larry Golson, ODA patient here and there will get angry despite your best efforts. Here is how to ensure you resolve...
By Brian Chou, OD, FAAOA restaurant that I like has intimidating signs at its front door. One prohibits smoking, one says “Warning”...
By Larry Golson, ODThe occasional dissatisfied patient is inevitable, but proactive steps can minimize such occurrences. Understand the triggers of patient anger...
By Brian Chou, OD, FAAOUse words that are easy to understand and express positivity when communicating with patients.