patient experience Archives - Review of Optometric Business

The Technology That Improved the Patient Experience and Boosted My Contact Lens Reorder Rate

Sponsored Content Contact lens ordering platform enhancing patient experience and providing strategic tools to support my patients’ needs By Janelle Davison, OD*...

2.3K

General Management

Unlocking Profitability: How I Increased Revenue Per Patient to $1,562

Proven strategies to increase per-patient revenue.

Lori Blackmer, Owner, Picayune Eye Clinic in Picayune, MS.

4.8K

Finances

What Eyecare Demand & Optical Industry Numbers Say About Your Future as an Independent OD

Numbers-based look at the future of independent optometry.

OCT OD 2021 is an OCT of my Right Eye in 2021 which shows a macular defect. Vitreous strands are pulling on the macula causing this defect. There has been no change is Visual Acuity since 2021.

179

Patient Engagement

A Clinical and Personal Reflection on Macular Holes

Seeing through the patient’s eyes By Ronald P. Snyder, OD, FAAO Nov. 4, 2025 During my 50 years of practice as an...

270

Senior Patient Care

Working With Senior Patients: Tips on Observation, Communication and Compassion

Tailored care tips for our older patients By Pamela Miller, OD, FAAO, JD, FNAP Oct. 29, 2025 Several years ago, a senior...

Photo courtesy of Dr. Klein, pictured with his practice team. Dr. Klein says the team has been proactive about seeking practice growth opportunities.

1.5K

General Management

Breaking Through the Ceiling: Going from $1.5M to $2-$5M Practice

The tipping point for achieving your target practice growth.

514

Patient Engagement

Finding an Edge: Revenue Increases With Special Photography

The journey of practice modernization and looking for services, such as special photography, to stand out By Jason Davis, OD Oct. 22,...

Dr. Michael Shaheen's optical dispensary illustrating an article on creating a modern office.

1.2K

Patient Engagement

Slashing No-Shows 30%: The Impact of Modern Tech and a Patient-First Culture

The many benefits of a truly modern office By Michael K. Shaheen, OD Oct. 1, 2025 Let’s be honest: it’s 2025 and...

Doctor looking at tablet to illustrate article on FAQs about Kno2

481

Software Solutions/EHR

What You Need to Know About Sharing Patient Records

FAQs about Kno2 By James E. Grue, OD, Ronald P. Snyder, OD, FAAO Oct. 1, 2025 In February 2014, Carequality was launched....

Photo of Dr. Ada Noh and a staff member. Dr. Noh shares the lessons she learned from a book on creating a differentiating patient experience.

1.3K

Patient Engagement

Lessons From a New York Restaurant That Changed My Approach to Patient Care

Creating a differentiating patient experience.

Andrew Bruce, optician and consultant, with a group of opticians to illustrate article on the importance of spotlighting the role of opticians in your practice.

580

Staff Management

An Easily Overlooked Way to Boost Practice Efficiency and Patient Trust

The importance of spotlighting the role of your opticians By Andrew Bruce, LDO, ABOM, NCLEM, FCLSA Oct. 1, 2025 Most patients who...

Image of calendar to illustrate article on planning for the new year early.

802

General Management

The Power of Early New Year Planning: Growing Our Patient Visits by 14% and Profits by 9%

Planning for the new year in early fall By Miki Lyn Zilnicki, OD, FCOVD, and Jessica Licausi, OD, FAAO, FCOVD Sept. 17,...

Photo of outside of Dr. Brittney Schauer's office. She shares details on the office remodel powering higher patient volume and revenue per patient.

531

Office Design

The Office Remodel That Increased Patient Volume & Revenue Per Visit

Office remodel powering significant practice growth.

Picture representing marketing a new practice including the biggest marketing mistakes new practices make and what to do instead.

183

Marketing

The Biggest Marketing Mistake I Made as a New Practice Owner and How You Can Avoid It

Catching and turning around big marketing mistakes.

775

News Briefs

ABB Labs Adds Avulux Lenses to Portfolio

Access has been expanded to Avulux lenses.

Picture of person being helped by optician trying on glasses to illustrate article about integration of price quote software with ehr.

706

Software Solutions/EHR

The New Price Quote-Crystal PM Integration Poised to Deliver Huge Gains in Practice Efficiency

Game-changing price quote software, Crystal PM integration.

Dr. Ben Palmer in the reception area of his practice which has both in-person and virtual employees.

1.3K

Staff Management

Leveraging Virtual Employees to Buy Back Your Time

Optimizing virtual employees.

Casie Pfohl in her practice's optical. She shares details on two essential optometry vendor partnerships.

1.0K

General Management

The Personalized Vendor Partnerships Helping One Practice Thrive in Three Rural Communities

Two transformative vendor partnerships.

Picture of money illustrating effective dunning messages to boost patient collections.

773

Finances

Get Paid on Time: Effective Patient Collection Messages

Improving patient collections.

Photo of eye doctor and patient to illustrate news about an improved resource for private practices

718

News Briefs

VSP Vision & PECAA Max “Double Down” on Support for Private Practices

Improved resource for private practices.

Dr. Thanh Mai with his practice team celebrating the 10-year anniversary of the first location of his practice. The photo illustrate article on how to efficiently add more locations to your optometry practice.

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From Our Editors

Thinking of Adding More Locations? Don’t Just Grab the Keys.

How to efficiently add more locations By Thanh Mai, OD August 20, 2025 Friend: “Thanh, I’m thinking about opening another office or...

Dr. Robert Phyfer standing next to us Optovue Solix, a key practice technology in his office.

1.7K

Instruments

The Technology That Helped Grow Our Practice From $1.6M to $2.7M—Without Working Weekends

Practice technology that powers impressive growth.

Erich Mattei with Dr. Adam Ramsey at an Akrinos Business Builder practice management workshop. Mattei says there are specific ways to better manage costs in your practice.

1.3K

Finances

Tariff-Proofing Your Practice: Bolstering Profitability in Uncertain Times

Managing costs in unstable economic times.

Dr. Michael K. Shaheen's optical. Dr. Shaheen offers tips for increasing eyewear capture rate

631

Frames

Simple Strategies Behind Our 12% Jump in Optical Revenue

Increasing eyewear capture rate.

Dr. Ann Hoscheit on a staff retreat. Dr. Hoscheit shares tips for creating engaged teams.

969

Staff Management

Contented Cows Give Better Milk: A Tool to Help You Create Engaged Teams

Creating engaged teams that keep your patients engaged too.

Dr. Clayton Tyler Boyd with a patient using an OCT, of his key investments, discussing OCT findings

1.1K

Instruments

3 Practice Investments: 2 Generating $63K & 1 Saving Us $18K Yearly

Investments that transformed a rural practice.

Dr. Thahn Mai and Dr Hawkin Lui . Dr. Mai shares his approach to optometry risk management.

2.4K

From Our Editors

The Pot Odds of Optometric Risk: When Playing It Safe Is Riskier Than You Think

Optometry risk management By Thanh Mai, OD July 23, 2025 In optometry, applying pot odds means shedding habits that seem “safe” but...

Review of Optometric Business

All patient experience Articles

The Technology That Improved the Patient Experience and Boosted My Contact Lens Reorder Rate

Unlocking Profitability: How I Increased Revenue Per Patient to $1,562

What Eyecare Demand & Optical Industry Numbers Say About Your Future as an Independent OD

A Clinical and Personal Reflection on Macular Holes

Working With Senior Patients: Tips on Observation, Communication and Compassion

Breaking Through the Ceiling: Going from $1.5M to $2-$5M Practice

Finding an Edge: Revenue Increases With Special Photography

Slashing No-Shows 30%: The Impact of Modern Tech and a Patient-First Culture

What You Need to Know About Sharing Patient Records

Lessons From a New York Restaurant That Changed My Approach to Patient Care

An Easily Overlooked Way to Boost Practice Efficiency and Patient Trust

The Power of Early New Year Planning: Growing Our Patient Visits by 14% and Profits by 9%

The Office Remodel That Increased Patient Volume & Revenue Per Visit

The Biggest Marketing Mistake I Made as a New Practice Owner and How You Can Avoid It

ABB Labs Adds Avulux Lenses to Portfolio

The New Price Quote-Crystal PM Integration Poised to Deliver Huge Gains in Practice Efficiency

Leveraging Virtual Employees to Buy Back Your Time

The Personalized Vendor Partnerships Helping One Practice Thrive in Three Rural Communities

Get Paid on Time: Effective Patient Collection Messages

VSP Vision & PECAA Max “Double Down” on Support for Private Practices

Thinking of Adding More Locations? Don’t Just Grab the Keys.

The Technology That Helped Grow Our Practice From $1.6M to $2.7M—Without Working Weekends

Tariff-Proofing Your Practice: Bolstering Profitability in Uncertain Times

Simple Strategies Behind Our 12% Jump in Optical Revenue

Contented Cows Give Better Milk: A Tool to Help You Create Engaged Teams

3 Practice Investments: 2 Generating $63K & 1 Saving Us $18K Yearly

The Pot Odds of Optometric Risk: When Playing It Safe Is Riskier Than You Think

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