All patient experience Articles
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186News BriefsDr. Contact Lens Makes Inc. 5000 List for Fourth Straight Year
Optometric technology company recognized for three-year revenue growth August 11, 2026 Dr. Contact Lens today announced it has been ranked for the...
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376FramesThe Right Frame Inventory Is About Strategy
By Alex Martin, OD August 11, 2026 After reading both perspectives on frame inventory from The Divide, I don’t think either doctor...
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1.1KFramesCustomizable Eyewear: A New Way to Keep Patients in Your Optical
One base frame, endless styles and a powerful edge for our practice By Christian Rottner, OD July 28, 2026 Pair Eyewear is...
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319News BriefsNominations Open for Contact Lens Institute Culture Awards
July 14, 2026 Nominations are now being accepted for the fourth annual Contact Lens Institute® (CLI) Culture Awards through October 1. The...
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186News BriefsABB Optical Group Expands ABB Verify Platform
Updated product lineup gives independent ECPs more flexibility to streamline workflows and personalize patient experience July 8, 2026 ABB Optical Group today...
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421Myopia ManagementGeorgia Lions Lighthouse Foundation Brings Exams and Glasses to Students
June 5, 2026 The Georgia Lions Lighthouse Foundation (GLLF) reports serving nearly 70,000 patients from July 2024 through June 2025. GLLF provided...
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526Patient EngagementCurated Trays and Digital Tools: Elevating Full-Circle Patient Care
Three changes that helped me turn a standard exam into a truly personalized experience By Melissa McCulley, OD May 28, 2026 When...
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686Patient EngagementService, Not Sales, Boosted Our Capture Rate to 85%
Three patient-first, team-driven strategies that drove real results By Brian Eveland, OD April 15, 2026 Capture rate is a common metric in...
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651Patient EngagementThe Importance of First Impressions in Clinical Practice
By Ronald P. Snyder, OD, FAAO March 19, 2026 First impressions can make or break a practice. That said, I’d like to...
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766Office DesignBrewing a New Vision: Where Comprehensive Care Meets Cappuccinos
By Daniel Bintz, OD and Scott Ellis, OD March 17, 2026 Built in 2018, Drs. Bintz and Ellis Vision Source in Elk...
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1.2KFrom Our EditorsHow AI Is Changing What Patients Expect From Doctors
By Bethany Fishbein, OD March 5, 2026 I was in bed ready to fall asleep a few weeks ago when the mattress...
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1.0KPatient EngagementTurn Awareness Into Action for Children’s Vision Health
By Shane Foster, OD, FAAO Feb. 17, 2026 With optometry being a legislated profession, the decisions made in the Ohio Statehouse affect...
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727OpinionsMy Mom’s Laser Surgery Changed Her Life—and My View of Patient Care
By Julianna Dolinski, OD Feb. 2, 2026 I’ve always been fascinated by my mother’s eyes. Little girls often want to be just...
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820Contact LensesThe Technology That Improved the Patient Experience and Boosted My Contact Lens Reorder Rate
Sponsored Content Contact lens ordering platform enhancing patient experience and providing strategic tools to support my patients’ needs By Janelle Davison, OD*...
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3.6KGeneral ManagementUnlocking Profitability: How I Increased Revenue Per Patient to $1,562
Proven strategies to increase per-patient revenue.
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6.4KFinancesWhat Eye Care Demand & Optical Industry Numbers Say About Your Future as an Independent OD
Numbers-based look at the future of independent optometry.
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825Patient EngagementA Clinical and Personal Reflection on Macular Holes
Seeing through the patient’s eyes By Ronald P. Snyder, OD, FAAO Nov. 4, 2025 During my 50 years of practice as an...
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701Senior Patient CareWorking With Senior Patients: Tips on Observation, Communication and Compassion
Tailored care tips for our older patients By Pamela Miller, OD, FAAO, JD, FNAP Oct. 29, 2025 Several years ago, a senior...
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1.9KGeneral ManagementBreaking Through the Ceiling: Going from $1.5M to $2-$5M Practice
The tipping point for achieving your target practice growth.
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1.0KPatient EngagementFinding an Edge: Revenue Increases With Special Photography
The journey of practice modernization and looking for services, such as special photography, to stand out By Jason Davis, OD Oct. 22,...
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1.7KPatient EngagementSlashing No-Shows 30%: The Impact of Modern Tech and a Patient-First Culture
The many benefits of a truly modern office By Michael K. Shaheen, OD Oct. 1, 2025 Let’s be honest: it’s 2025 and...
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992Software Solutions/EHRWhat You Need to Know About Sharing Patient Records
FAQs about Kno2 By James E. Grue, OD, Ronald P. Snyder, OD, FAAO Oct. 1, 2025 In February 2014, Carequality was launched....
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1.8KPatient EngagementLessons From a New York Restaurant That Changed My Approach to Patient Care
Creating a differentiating patient experience.
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1.0KStaff ManagementAn Easily Overlooked Way to Boost Practice Efficiency and Patient Trust
The importance of spotlighting the role of your opticians By Andrew Bruce, LDO, ABOM, NCLEM, FCLSA Oct. 1, 2025 Most patients who...
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1.2KGeneral ManagementThe Power of Early New Year Planning: Growing Our Patient Visits by 14% and Profits by 9%
Planning for the new year in early fall By Miki Lyn Zilnicki, OD, FCOVD, and Jessica Licausi, OD, FAAO, FCOVD Sept. 17,...
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895Office DesignThe Office Remodel That Increased Patient Volume & Revenue Per Visit
Office remodel powering significant practice growth.
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566MarketingThe Biggest Marketing Mistake I Made as a New Practice Owner and How You Can Avoid It
Catching and turning around big marketing mistakes.
