All patient experience Articles
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854FinancesWhat Eyecare Demand & Optical Industry Numbers Say About Your Future as an Independent OD
Numbers-based look at the future of independent optometry.
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60Patient Experience3 Changes that Brought a True 21st Century Experience to Our Patients
21st century innovations in eyecare By Ian G. Whipple, OD Jan. 15, 2025 In the rapidly evolving world of eyecare, staying ahead...
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204Frames7 Ways to Increase Sales in Your Optical
Optical profitability strategies.
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163Staff ManagementWhy & How a Virtual Assistant Can Be Even Better than an In-Person Employee
Virtual assistants as optometry staffing solutions.
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158Doctor Patient RelationsWhat Does It Take to Delight Patients? Tips Plus 1 Way to Really Separate Your Practice from Competitors.
Enhancing patient experience in optometry.
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458FramesFrom Tech to Touch: Changes to Make to Keep Patients from Shopping Online
Creating raving fans in optometry through "Emotional Service."
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1.5KPractice ManagementYear-End Review: Saying Thank You & Noting What to Do Better Next Year
Expressing gratitude & conducting year-end review.
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704FramesThe Technology Powering Our Ability to Provide Eyewear & CL Quotes to Patients Super-Fast & Super-Accurately
Pricing technology to provide speedy, accurate price quotes.
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477Insights From Our EditorsWhat If You Had to Say Yes? How Would Your Optometry Practice Be Transformed?
Transforming optometry practices: The power of saying yes to bold ideas By Bethany Fishbein, OD Dec. 11, 2024 Imagine if every time...
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717Practice ManagementTop 4 Ways to Make Your Practice More Efficient
Improving efficiency in optometry practices.
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163Software Solutions/EHRHow We Use Technology & Our Own Special System to Speed Discreet In-Office Communication
Discreet communication solutions in optometry.
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222Staff ManagementHow Visits to Two Steakhouses Improved Our Staff’s Ability to Sell Premium Eyewear
Learning the value of premium eyewear.
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1.7KFramesChange the Patient Conversation from ‘Cost’ to ‘Savings’
Increasing optical sales through patient engagement.
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658Practice Management3 Mistakes We Corrected to Create a Practice with $634 Per-Patient Revenue
Improving patient experience & profitability by correcting practice management mistakes.
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1.0KInsights From Our EditorsWhat Halloween Looks Like this Year in OD Offices
Halloween office decorations for optometry practices 2024 Oct. 30, 2024 You may think of office decorations as solely for the holiday season....
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1.1KNews Briefs ArchiveHow Do Your Patients Feel About Use of AI in Healthcare?
AI in healthcare: Patient experience and expectations
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919Insights From Our EditorsCustomer Service – Which Token Will You Choose in Your Optometry Practice?
Customer service token theory and optometry best practices By Bethany Fishbein, OD Sept. 11, 2024 I spoke with a doctor recently who...
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1.7KDoctor Patient RelationsThe Biggest (& most often overlooked) Reason Patients Follow Your Recommendations…or Don’t
The impact of addressing patient concerns.
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565Patient ExperienceWhat 1 Big-Box Retailer Can Teach Independent ODs About Customer Service
The value of a prudent, yet liberal, return & refund policy.
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3.4KInsights From Our EditorsTreating Red Eyes: Practice Management 101
By Laurie Sorrenson, OD, FAAO July 12, 2023 You know how in optometry school they teach us to handle viral conjunctivitis with...
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2.1KInsights From Our EditorsHow to Keep the Outliers From Controlling Your Business
How to make the greatest number of patients happy.
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3.1KPractice ManagementThe Service-Driven Sales Approach that Increased Our Revenue Per Exam 10%
The difference service-driven sales makes to patients & practice profitability.
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4.5KPatient Experience3 Ways to Take Customer Service in Eyecare to the Next Level
3 ODs share how they are exceeding patients' expectations.
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2.8KInsights From Our EditorsHow Patients Perceive Your Practice & How to Change That Perception to What You Want It to Be
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Sept. 28, 2022 Your patients may perceive your practice differently than you...
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2.0KNews Briefs Archive
New Survey Findings: What Do Consumers Most Want from Their Healthcare Experience?
New insights on how to best meet patients' expectations.
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3.8KPractice ManagementCreating a Winning Patient Experience for a Pandemic–and Well Beyond
Sponsored Content By Justin Manning, OD, MPH, FAAO This article is part of the six-part series, “Insights to Impact.” Articles in this...
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2.7KStaff Management5 Steps to Hire for Attitude
The difference the right attitude in employees makes.
