All patient experience Articles
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940Office DesignThe Office Remodel That Increased Patient Volume & Revenue Per Visit
Office remodel powering significant practice growth.
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613MarketingThe Biggest Marketing Mistake I Made as a New Practice Owner and How You Can Avoid It
Catching and turning around big marketing mistakes.
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1.2KNews BriefsABB Labs Adds Avulux Lenses to Portfolio
Access has been expanded to Avulux lenses.
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1.3KSoftware Solutions/EHRThe New Price Quote-Crystal PM Integration Poised to Deliver Huge Gains in Practice Efficiency
Game-changing price quote software, Crystal PM integration.
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1.8KStaff ManagementLeveraging Virtual Employees to Buy Back Your Time
Optimizing virtual employees.
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1.5KGeneral ManagementThe Personalized Vendor Partnerships Helping One Practice Thrive in Three Rural Communities
Two transformative vendor partnerships.
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1.3KFinancesGet Paid on Time: Effective Patient Collection Messages
Improving patient collections.
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1.2KNews BriefsVSP Vision & PECAA Max “Double Down” on Support for Private Practices
Improved resource for private practices.
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1.1KFrom Our EditorsThinking of Adding More Locations? Don’t Just Grab the Keys.
How to efficiently add more locations By Thanh Mai, OD August 20, 2025 Friend: “Thanh, I’m thinking about opening another office or...
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2.4KInstrumentsThe Technology That Helped Grow Our Practice From $1.6M to $2.7M—Without Working Weekends
Practice technology that powers impressive growth.
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1.9KFinancesTariff-Proofing Your Practice: Bolstering Profitability in Uncertain Times
Managing costs in unstable economic times.
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1.6KFramesSimple Strategies Behind Our 12% Jump in Optical Revenue
Increasing eyewear capture rate.
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1.5KStaff ManagementContented Cows Give Better Milk: A Tool to Help You Create Engaged Teams
Creating engaged teams that keep your patients engaged too.
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1.6KInstruments3 Practice Investments: 2 Generating $63K & 1 Saving Us $18K Yearly
Investments that transformed a rural practice.
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2.8KFrom Our EditorsThe Pot Odds of Optometric Risk: When Playing It Safe Is Riskier Than You Think
Optometry risk management By Thanh Mai, OD July 23, 2025 In optometry, applying pot odds means shedding habits that seem “safe” but...
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1.9KFrom Our EditorsLessons from a Foggy Trail: Finding Fulfillment in Practice Ownership
Finding your way along your practice ownership journey By Bethany Fishbein, OD July 16, 2025 Last week my husband and I visited...
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2.3KGeneral ManagementTransform Patient Care and Profitability: 3 Changes That Made All the Difference
Improvements that skyrocketed optical sales.
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1.8KSoftware Solutions/EHRHow We Use Technology & Our Own Special System to Speed Discreet In-Office Communication
Discreet communication solutions in optometry.
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1.7KPatient EngagementThe Role of Emotions in Optometric Practice: Understanding Patient Decisions
The impact of emotions in your patient interactions.
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1.2KLensesThe Innovative Lenses Changing the Lives of Our Patients with Migraines
Changing patient lives and practice prospects.
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1.4KGeneral ManagementOur Solutions to 3 Major Independent Practice Challenges
Surpassing big independent optometry challenges.
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1.8KFramesCreating a Trunk Show that Generates $30K-$50K in Gross Sales in Just One Day
Dramatically increasing frame sales.
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2.1KCold StartFrom Vision to Reality: The Consultancy Helping Me Build the Practice of My Dreams
What you need to launch a cold-start.
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1.3KFrom Our EditorsGrowth Isn’t About Doing More — It’s About Solving the Right Problems
Paving the way for profitable practice growth By Thanh Mai, OD May 21, 2025 In private practice, growth is always on our...
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2.0KInstruments3 Practice Investments = $107,500 Annually
Practice investments that prove to be transformative.
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1.3KSoftware Solutions/EHRThe RCM Solution That Saved Us from Hiring Another Employee
Billing solution that can even keep staffing costs down.
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1.9KFramesAchieving 30-40% Revenue Growth Through Outside Prescriptions
Making the most of outside prescriptions.
