All patient experience Articles
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3.3KFramesHow to Plant the Seeds for Eyewear Sales During Pretesting
Enhancing patient engagement & eyewear sales.
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2.0KGeneral ManagementKey Analytics to Look at to Forecast the Future of Independent Optometry
A numbers-based look at the future of independent optometry.
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1.4KNews BriefsTwelve84 Eyewear & Optical X Inc. Secure Over $2M in Funding to Drive Growth
HealthX Ventures seed investment in Optical X Inc.
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2.4KNutrition & Aging3 Changes that Brought a True 21st Century Experience to Our Patients
21st century innovations in eyecare.
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3.5KFrames7 Ways to Increase Sales in Your Optical
Optical profitability strategies.
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1.1KPatient EngagementWhat Does It Take to Delight Patients? Tips Plus 1 Way to Really Separate Your Practice from Competitors.
Enhancing patient experience in optometry.
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2.1KStaff ManagementWhy & How a Virtual Assistant Can Be Even Better than an In-Person Employee
Virtual assistants as optometry staffing solutions.
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2.0KFramesFrom Tech to Touch: Changes to Make to Keep Patients from Shopping Online
Creating raving fans in optometry through "Emotional Service."
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3.0KGeneral ManagementYear-End Review: Saying Thank You & Noting What to Do Better Next Year
Expressing gratitude & conducting year-end review.
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2.7KFramesThe Technology Powering Our Ability to Provide Eyewear & CL Quotes to Patients Super-Fast & Super-Accurately
Pricing technology to provide speedy, accurate price quotes.
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1.4KFrom Our EditorsWhat If You Had to Say Yes? How Would Your Optometry Practice Be Transformed?
Transforming optometry practices: The power of saying yes to bold ideas By Bethany Fishbein, OD Dec. 11, 2024 Imagine if every time...
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2.0KGeneral ManagementTop 4 Ways to Make Your Practice More Efficient
Improving efficiency in optometry practices.
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1.2KStaff ManagementHow Visits to Two Steakhouses Improved Our Staff’s Ability to Sell Premium Eyewear
Learning the value of premium eyewear.
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3.1KStaff ManagementChange the Patient Conversation from ‘Cost’ to ‘Savings’
Increasing optical sales through patient engagement.
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1.8KGeneral Management3 Mistakes We Corrected to Create a Practice with $634 Per-Patient Revenue
Improving patient experience & profitability by correcting practice management mistakes.
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1.9KFrom Our EditorsWhat Halloween Looks Like this Year in OD Offices
Halloween office decorations for optometry practices 2024 Oct. 30, 2024 You may think of office decorations as solely for the holiday season....
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1.8KNews BriefsHow Do Your Patients Feel About Use of AI in Healthcare?
AI in healthcare: Patient experience and expectations
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1.8KFrom Our EditorsCustomer Service – Which Token Will You Choose in Your Optometry Practice?
Customer service token theory and optometry best practices By Bethany Fishbein, OD Sept. 11, 2024 I spoke with a doctor recently who...
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3.4KFrom Our EditorsThe Biggest (& most often overlooked) Reason Patients Follow Your Recommendations…or Don’t
The impact of addressing patient concerns.
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1.4KPatient EngagementWhat 1 Big-Box Retailer Can Teach Independent ODs About Customer Service
The value of a prudent, yet liberal, return & refund policy.
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4.3KFrom Our EditorsTreating Red Eyes: Practice Management 101
By Laurie Sorrenson, OD, FAAO July 12, 2023 You know how in optometry school they teach us to handle viral conjunctivitis with...
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2.8KFrom Our EditorsHow to Keep the Outliers From Controlling Your Business
How to make the greatest number of patients happy.
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3.9KGeneral ManagementThe Service-Driven Sales Approach that Increased Our Revenue Per Exam 10%
The difference service-driven sales makes to patients & practice profitability.
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5.4KPatient Engagement3 Ways to Take Customer Service in Eyecare to the Next Level
3 ODs share how they are exceeding patients' expectations.
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3.5KFrom Our EditorsHow Patients Perceive Your Practice & How to Change That Perception to What You Want It to Be
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Sept. 28, 2022 Your patients may perceive your practice differently than you...
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4.7KGeneral ManagementCreating a Winning Patient Experience for a Pandemic–and Well Beyond
Sponsored Content By Justin Manning, OD, MPH, FAAO This article is part of the six-part series, “Insights to Impact.” Articles in this...
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3.5KStaff Management5 Steps to Hire for Attitude
The difference the right attitude in employees makes.
