All patient experience Articles

• 2.2K

  Insights From Our Editors

  How Do You Utilize Smartphones with Patients?

  By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDJanuary 7, 2015Many ODs are using smartphones for educational and promotional use, findings...

• 2.2K

  Doctor Patient Relations

  Ask Four Questions that Can Improve Patients’ Lives

  By Laurie L. Sorrenson, OD, FAAOWhen patients are in your exam chair, you have an opportunity to ask questions that will improve...

• Finances

  Cornucopia of Practice Prosperity Tips

  By Brian Chou, OD, FAAOFor Thanksgiving and the holidays, here is a gift of six easy steps to run your practice efficiently...

• 2.4K

  Doctor Patient Relations

  Hire for People Skills, Deliver Stellar Patient Service

  By Beverly Jue-Smith, OD, MBAJanuary 7, 2015Employees with the ability to work effectively with colleagues and patients deliver a superior patient experience.

• 2.8K

  Doctor Patient Relations

  Geriatric Patients: Ready Your Practice to Accommodate the Elderly

  By Diane Palombi, ODElderly patients have special needs, but a few accommodations can benefit your practice.

• Doctor Patient Relations

  Why Do Hot New Ideas in Optometry Often Get the Cold Shoulder?

  By Gary Gerber, ODDo you embrace new ideas and present your patients with all possible vision and eye health solutions? If not,...

• 4.8K

  Doctor Patient Relations

  Personalize the Patient Experience with Individualized Care

  By Mary E. Boname, OD, FAAODifferentiate your practice by providing every patient in your office with individualized care.

• 2.5K

  Office Environment

  Disaster Recovery: Minimize Practice Damage and Hasten Recovery

  By Peter J. Cass, ODPrepare for natural disasters--and respond efficiently—to minimize damage to the practice while remaining HIPAA compliant. 

• Doctor Patient Relations

  Who Needs Eye Doctors When You Can Do It Yourself!

  By Brian Chou, OD, FAAOThere is a DIY movement afoot that's affecting how patients perceive eyecare. How will you educate patients that...

• 2.7K

  Office Environment

  Highlight Work of Local Artists

  By Justin Bazan, ODDisplaying the work of artists in your community creates a unique office environment and brings new patients into your...

• 2.5K

  Doctor Patient Relations

  Examining Kids: Determine Your Comfort Level

  By Diane Palombi, ODExamining children is a cornerstone of a family optometric practice—if you understand your comfort level, then develop strategies to...

• 2.0K

  Insights From Our Editors

  What Do You Use TV Screens with Patients For?

  By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDEducation appears to be the top use of televisions in practices, findings from...

• 2.4K

  Insights From Our Editors

  Why Aren’t Patients Who Need Vision Correction Getting It?

  By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDMany of your patients are procrastinators, findings from The Vision Council VisionWatch 2014...

• 3.4K

  Office Environment

  Limit Long Exams, Allow More Time in Optical

  By Ken Krivacic, OD, MBALimiting excessively long exams leaves the patient more time to purchase eyewear in the optical dispensary. And doctor-staff-patient...

• 2.4K

  Insights From Our Editors

  What About Your Office is Most Important to Patients?

  By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDYour receptionist is a key player in your office, findings from Jobson Optical...

• 1.6K

  Insights From Our Editors

  Will the Economy Affect Your Patients’ Decision to Get an Eye Exam?

  By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDJust over half of consumers say the state of the economy will not...

• 2.9K

  Doctor Patient Relations

  Build a Pediatric Practice By Stressing Preventative Care

  By Mary E. Boname, OD, FAAOProviding pediatric care leads to caring for entire families--and friends of families. Emphasizing prevention of eye disease...

• Doctor Patient Relations

  Reduce No-Shows by Stressing the Value of an Appointment

  By Brian Chou, OD, FAAOBy stressing the value of an appointment, you can minimize no-shows and keep your exam chair full.

• 2.4K

  Doctor Patient Relations

  Dismissing the Problem Patient

  By Maria Sampalis, ODIf a patient becomes offensive or disruptive, tell them to find another eye doctor. Here’s how.

• 3.2K

  Office Environment

  Summer Patient Flow: Keep It Consistent–and Profitable

  By Gina M. Wesley, OD, MS, FAAOPatient flow tends to slow down during the summer months. Implement strategies to keep patient visits...

• 2.5K

  Insights From Our Editors

  How Soon Can Your Patients Schedule an Appointment with You?

  By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDMost people have a week’s wait for an appointment with their eye doctor,...

• 2.2K

  Doctor Patient Relations

  Great Skills and Pleasant: Be the Doctor Patients Look Forward to Seeing

  By Diane Palombi, ODCreate patients who stick with you for decades by paying close attention to how they perceive you.

• 4.6K

  Office Environment

  Design Resources: Guide to Creating an Ideal Office Space

  By Gina M. Wesley, OD, MS, FAAOBuilding a new office allows you to create an efficient space for you and an appealing...

• 4.8K

  Doctor Patient Relations

  Is Humor in Health Care Appropriate?

  By Cheryl G. Murphy, ODHumor in exam room conversation can help you communicate healthcare messages in a non-threatening way.

• 3.2K

  Office Environment

  One-of-a-Kind: Create Memorable Areas in Your Office

  Gordon G. Wong, ODUnique areas in your office can aid practice branding and offer patients a memorable experience--one they are likely to...

• 3.8K

  Doctor Patient Relations

  Customer Service Acumen: Under-Promise, Over-Deliver

  By Diane Palombi, ODCarefully observe your own customer service experiences and you will find a guidepost for practice improvement.   

• 2.5K

  Doctor Patient Relations

  Make Care Calls After Medical Visits

  By Stephen Cohen, ODPatients appreciate more than your expertise--they appreciate feeling that you care about them. A care call following treatment can...