THE VISION CARE INSTITUTE, LLC, announced that its ODLean Consulting Program is expanding its program offerings to better help eyecare practitioners manage patient flow, increase productivity, improve patient experience and boost profits.
Available to doctors and their staff, Operating a Lean Practice is a one-day seminar covering three areas: patient scheduling, clinical balance and effective communication. Led by ODLean experts, attendees will learn how to create a customized patient schedule taking under consideration different patient types and shared office resources. They also will be taught how to structure their clinical workload to ensure doctors and technicians are in-sync, and communications techniques that allow for effective patient hand-off from technician to doctor and from doctor to optician. The seminar will be conducted in multiple locations across the country at a fee of $350 per attendee.
ODLean Consulting is also launching a series of e-learning modules that are based on learnings from more than 300 ODLean consulting engagements and observations across the US and Canada. The modules will be available through www.ODLean.com starting in mid-to-late 2013. The first module is titled “What is ‘Lean’?” and addresses the “Lean” business philosophy of making multi-step improvements to drive meaningful change across every aspect of your business. Future module topics include scheduling, clinical balance, communications, change management and slit lamping, among others. The modules range in duration from five to 20 minutes, and are intended to be “bite-sized” for quick learning and implementation. Each module will follow a “Learn, See, and Do” approach in which ODLean will discuss the topic, demonstrate what it looks like in practice, and then provide several action items the viewer can immediately implement.
The new ODLean iPad application, called ODLean Patient Experience, is a diagnostic tool that allows eyecare practices to track patient flow, see in real-time where there are bottlenecks and immediately make changes that will improve flow and efficiency. The application will send data to a web portal on www.ODLean.com where subscribers can access their metrics. This web portal will also be available mid-to-late 2013. ODLean Patient Experience can be found in the iTunes Store (for best results, search for the application by its complete title).
“The new ODLean offerings equip practices with the knowledge and tools they need to move patients through the office in a manner that limits waste and increases value,” says Chuck Smith, field consultant, ODLean Consulting. “They help doctors improve patient flow and patient experience, increase staff satisfaction and practice productivity, and ultimately, realize greater profitability.”
For more information, including seminar locations and registration, visit www.ODLean.com.
