Patient Experience

  • 2.9K

    The Patient Experience Of Mice and Missions

    By Carole Burns, OD A recent MBA symposium was devoted to delivering world class 
service quality. Our keynote speaker was from the...

  • 2.6K

    Building a Multicultural Practice

    By Manuel Solis, Transitions Optical In many communities across America, growth in an optometric patient base is likely to come from the...

  • 3.1K

    Speak the Language of Patient Compliance

    By Amir Khoshnevis, OD Your words and phrases impact patient compliance. Learn how to communicate eye health recommendations powerfully to convince patients to...

  • 2.4K

    Patient Refunds = Prime Opportunities to Build Patient Loyalty

    By Ally Stoeger, ODPatient complaints offer prime opportunities to showcase your practice’s problem-solving skills, and, through the use of targeted monetary refunds...

  • 2.5K

    Measure Patient Satisfaction, Learn How to Grow Patient Loyalty

    By Ally Stoeger, ODGauging patient satisfaction by the right means will provide you with a roadmap to grow long-term patient loyalty.Use Low-Cost...

  • Get Patients to Commit to Your Recommendations… And Know What to Do When They Won’t

    By Pamela Miller, OD, JD   The power of persuasion can motivate your patients to follow your recommendations, but documenting their actions...
  • 2.8K

    Turn Angry Patients Into Practice Advocates

    By Sharon CarterYou have an opportunity to be a hero every time an angry patient walks through your door. Turning that patient's...

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