Patient Experience
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3.8KEmpowering the Patient
Providing outcome-based healthcare by empowering the patient.
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1.7K3 Modernizing Investments Adding at Least $1,700 Per Month
Eyecare technology advancements for enhanced patient experience.
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1.3KMastering the Art of Delivering Bad News to Patients
Bad news delivery strategies for optometrists.
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2.7KOur “Whimsically Sophisticated” Myopia Management Branding that Resulted in 150% Growth
Branding to emphasize myopia management.
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1.3KWhat 1 Big-Box Retailer Can Teach Independent ODs About Customer Service
The value of a prudent, yet liberal, return & refund policy.
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1.5KThe New Office Space that Created a Full-Service Vision Rehabilitation Clinic
A transformative new space for a growing practice.
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1.9KHow We Get Patients to Say Yes to Out-of-Pocket Products & Services, Increasing Revenue Per Exam By $90
Communicating the value of your out-of-pocket services.
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2.5K5 Changes that Improved Patient Care, Boosted Capture Rate 10% & Doubled Second-Pair Sales
Improvements that skyrocket patient experience & optical sales.
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1.7KTwo Word Changes that Transformed Our Patient Compliance & Increased Product Sales 30%+
The huge impact of a small change in words.
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5.2K21st Century Office Experience that Enabled a Cold-Start to Grow 26,000 Strong Patient Base in 10 Years
A few key ways to bring your practice into the 21st century.
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2.6K15 Free or Low-Cost Ways to Make Your Practice Stand Out
Easy ways to show patients why they should pick you over a competitor.
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3.3KTop 3 Optical Design Mistakes & What to Do Instead
What not to do--and what to do instead--for a well-designed optical.
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4.2K6 Most Common Lighting Mistakes ODs Make in Their Offices
Using lighting to transform your office environment.
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2.1KHow We Decreased Our Accounts Receivables 83% Over Last Year
Smoothing the patient experience & boosting profitability.
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3.7KHow I Use Emotional Intelligence to Create a Practice with 90% Patient Retention Rate
The important role played by EQ in retaining patients long-term.
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3.7KThe Office Renovation Building Toward 20-25% Growth in Patient Visits By End of 2024
Powering room for growth in a new office space.
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3.9K10 Things to Build Both Credibility with Patients & Long-Term Practice Profitability
Building patient relationships that prime your practice for growth.
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2.9KThe New Office Space that Will Enable Us to See 2-3 Additional Patients Per Day
Transforming a new space to expand your practice.
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3.7KOffice Space Transformation of Second Location Delivering Almost Immediate ROI
Transforming a second location to align with a greater vision.
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6.3K
The Best Way to Break 3 Kinds of Bad News to Patients
The best way to inform patients of potentially upsetting news.
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2.1KDo these 6 Things to Deliver Care to Children that Brings Families Back to Your Practice
Creating office experiences that make families want to return.
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3.9K4 Ways to Be More Emotionally Intelligent & Get More Returning Patients & Referrals
Approaching patient interactions with greater emotional intelligence.
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5.3K3 Ways to Take Customer Service in Eyecare to the Next Level
3 ODs share how they are exceeding patients' expectations.
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2.3KHow I Help Patients by Educating Them & Generate $55K Annually in the Process
Delivering patient education that improves both care & profitability.
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3.3KHave These 3 Conversations with Parents to Grow Your Practice
Conversations with parents that can change a practice's growth trajectory.
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2.1KThe Actions We Took to Ensure Consistency in Our Patients’ Care & Experience
Creating a consistently better experience for patients.
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5.3K2 Office Upgrades that Boosted Optical Sales 15% & Increased New Appointments
Office environment changes that spur optical sales & new appointments.
