All training Articles

• 2.9K

  Staff Management

  Encourage Positivity: Re-Focus or Eliminate Negative Employees

  By Rachael Click, ODEmployees with a positive attitude create an office with a positive vibe--which patients respond to. Encourage an upbeat staff,...

• 2.3K

  Staff Management

  Can a Business Recover from Bedbugs? Yes–with an Effective Staff Response

  By Brian Chou, OD, FAAOIt's not a mistake that sinks you with patients; It's a staff that doesn't know service recovery. Here’s...

• Staff Management

  Innovative Thinking: Five Mindset Changes To Make Growth Happen

  By D. Penn Moody, ODFor independent optometrists to survive and flourish, we need to overcome antiquated thinking. Here are five mindset changes...

• 5.6K

  Staff Management

  Staffing Matrix: Cross-Train for Versatility

  By Rachael Click, ODCreate a staffing matrix in which employees easily can move into other job roles. This enables even a small...

• 2.8K

  Staff Management

  Train Employees to Provide Consistently Superior Service

  By Elaine Happ, OD, and Melonie Carlson, CPOAHire employees according to baseline qualifications, then train them to maximize their potential. This pays off...