All training Articles

• 4.9K

  Staff Management

  Optician Training: Ensure Your Practice Profitability

  By Mitchell H. Albers, ODJuly 15, 2015Your optical provides most of your revenues. How well you train new hires and veteran opticians...

• 2.0K

  Staff Management

  Put the Right Employee in the Right Job

  By Gina M. Wesley, OD, MS, FAAOJune 10, 2015Increase office efficiency and staff motivation by matching employees' strengths and weaknesses with fitting job...

• 2.8K

  Staff Management

  OD & Staff: Project a Unified Practice Message

  By Carmela Abraham, ODApril 1, 2015Establishing protocols for communication and appearance provides your patients with a clear sense of the medical services...

• 3.6K

  Staff Management

  Train New Hires to Succeed

  By Beverly Jue-Smith, OD, MBAFebruary 18, 2015Effective training equips a new hire to contribute to practice growth goals--right from the start. Good...

• 3.7K

  Staff Management

  Five Scripts to Increase Use of Patient Financing–and Boost Optical Sales

  By Gary M. Freestone, OD, and Charla ThrashDetailed scripts equip your staff to talk to patients about financing options. More use of...

• 2.5K

  Staff Management

  Fund Your Staff’s Continuing Education: Your Practice Will Benefit

  By Laurie L. Sorrenson, OD, FAAOPaying for the continuing education of your staff is the gift that keeps giving--to your practice. A...

• Staff Management

  Staff Education: CE Pays Off

  By Kenneth Sakazaki, ODInvesting in continuing education for office staff pays off in improved service to patients and an enhanced practice brand....

• 3.1K

  Staff Management

  Increasing Commitment: Four Keys to Retaining Valued Employees

  By Melanie J. Denton, OD, FAAOand Paul Johnson, MBA, PhDRetaining and developing valued employees is critical to delivering superior care--while losing employees...

• 2.3K

  Staff Management

  Manager vs. Friend: Strike a Balance With Employees

  By Diane Palombi, ODManaging employees well means striking a balance between being their manager and their friend. Be enough of a manager...

• 2.4K

  Staff Management

  Strategies to Thank Staff–and Spur them to Greatness

  By Cheryl G. Murphy, ODUtilize positive reinforcement with a simple thank you to staff. It makes staff feel appreciated, and that’s reflected...

• Staff Management

  Optician Job Applicants Falling Short? You’re Not Alone.

  By Brian Chou, OD, FAAOApplicants for optician often are disappointing. How are you ensuring a sufficient screening process to weed out those...

• 3.9K

  Staff Management

  Attitude of Gratitude: Show Appreciation to Patients

  By Rachael Click, ODApproaching your work with gratitude for your chance to serve patients will generate a positive patient experience and better...

• 4.1K

  Staff Management

  Lessons for the Optometric Practice from Ritz-Carlton

  By Jeffrey W. Robertson, ODand Jennifer C. Lane, ODThe Ritz-Carlton Hotel Company has legendary service, which it has put into a training...

• 4.1K

  Staff Management

  Front Desk Training: Prepare Staff for Challenging Conversations

  By Ally Stoeger, ODYour front desk is ground zero for uncomfortable conversations with patients. Train staff how to successfully handle these encounters.

• Staff Management

  Comprehensive Training: Prepare Every Employee to Deliver Superior Service

  By Gerald A. Eisenstatt, OD, MBAOffer comprehensive training for each new employee to ensure every staff member can deliver the best possible...

• 2.1K

  Staff Management

  Needed: Competent AND Personable Staff

  By Diane Palombi, ODYour staff is the face of your practice. If that face isn't high-performing and pleasant, don't expect patients to...

• Staff Management

  Leadership Slam-Dunk: Lessons for ODs from Coach Jimmy Valvano

  By Ken Krivacic, OD, MBAHere’s how to score points in superior staff management and long-term practice profitability.

• 2.5K

  Staff Management

  Employee Management How-To: Increase Staff Engagement

  By Thomas F. SteinerDirector of Research, Review of Optometric BusinessA major Gallup study of the American workforce demonstrates that staff “engagement” is...

• 3.8K

  Staff Management

  Training Pays Back

  By John Seegers, EdMOD-owners tend to think of investments as just real estate or instrumentation. Just as important is the investment you...

• 2.7K

  Staff Management

  Personality Assessments: Essential Tools to Help in Hiring Decisions

  By Ken Krivacic, OD, MBAGreat staff is key to profitability. Personality assessments are a great tool to help you identify job candidates...

• 2.7K

  Staff Management

  Incentivize Staff with Bonuses: Take the Team Approach

  By Gina M. Wesley, OD, MS, FAAOIncentivizing staff with bonuses works. It benefits the practice most when you take a team approach.

• 2.4K

  Staff Management

  No-Stress Teambuilding: Nurture a More Effective Staff

  By Cheryl G. Murphy, ODRock climbing, rowing, relay races and cracking the codes of riddles are good team-building exercises. But for the...

• 5.4K

  Staff Management

  Appointment Book Sabotage: Is Your Staff Booking Fake Patients?

  By Cheryl G. Murphy, ODIs your staff booking fake patients? Know the signs and responses to deal with this all-too-common optometric employee...

• 4.9K

  Staff Management

  Staff Retreats: Focus on Goals to Enhance Patient Care and Revenues

  By Ken Krivacic, OD, MBAStaff retreats are vital for goal-setting—and can elevate the level of staff performance. Take the time, do it...

• 4.6K

  Staff Management

  MBA Staff Management Survey: Key Findings and Your Action Plan

  By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDStaff management—especially hiring-- is one of the most challenging tasks for practice owners....

• 3.6K

  Staff Management

  On a Mission: Craft a Mission Statement to Reach Practice Goals

  By Thomas F. SteinerAn effective mission statement will guide your practice on the path to profitability.

• 3.3K

  Staff Management

  Put Me In, Coach: How Professional Coaching Can Make You a Winning Team

  By Kristen Bentley, OD, CPCCProfessional coaching can motivate both you and your staff. How coaching services can pay off big time.