All improving patient experience Articles
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1.8KOphthalmic LensesHow We Saved $3,000 in Lab Fees & Generated Over $250K in Profits
Changing how fast glasses are ready & how profitable they are.
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2.4KContact LensesThe Services that Improved our Direct-to-Patient CL Sales from 50% to 72%
An essential industry partner for a growing practice.
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1.4KInsights From Our EditorsWhy Efficiency is Critical & 7 Ways Our Practice Improved It
Giving your practice an efficiency boost. By Laurie Sorrenson, OD, FAAO May 1, 2024 Efficiency is incredibly important in our practice. It...
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1.6KInsights From Our EditorsBuilding a Visionary Practice with Wally’s Burger Express as Inspiration
Offering an unparalleled patient experience. By Laurie Sorrenson, OD, FAAO March 6, 2024 As I was driving home from the hospital after...
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3.1KInsights From Our EditorsWhat We Added to our Optical Flow that Improved Patient Care & Efficiency
Improving how patients waiting for an optician are managed. By Laurie Sorrenson, OD, FAAO Jan. 10, 2024 Years ago we had a...
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3.3KFramesThe Real Story of How Bad Customer Service Triggered the Founding of LensCrafters
How a customer-service focus helped launch LensCrafters.
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3.4KInsights From Our EditorsHow to Get Your Check-In Process to Be Under 2 Minutes
Smoothing & speeding the check-in process. By Laurie Sorrenson, OD, FAAO Dec. 20, 2023 I believe that efficiency in patient check-in processes...
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3.6KPractice ManagementHow We Increased Our Third-Party Payments By 15-20%
Cloud-based PM & EHR that transforms efficiency & profitability.
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1.5KPatient ExperienceHow We Decreased Our Accounts Receivables 83% Over Last Year
Smoothing the patient experience & boosting profitability.
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2.6KInsights From Our Editors4 Keys to Creating an Effortless Experience for Your Patients
By Laurie Sorrenson, OD, FAAO June 21, 2023 I recently co-lectured with Mick Kling, OD, for a group of Vision Source doctors...
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4.1KDiagnostic InstrumentationThe Technology Powering Our Thoroughly Modern 30-Minute Prescription Eyewear Experience
Technology that could change your patients' care & experience.
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2.7KStaff ManagementThe Training Strategies Fueling Our Practice’s 4-7% Year-Over-Year Revenue Growth for Last 10 Years
Staff training that fuels practice growth and increased profitability.
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3.0KPractice ManagementWhat the Rebranding of a Michelin-Star Restaurant Taught Me About What I Needed to Do In My Practice
Practice lessons from a surprising place.
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3.6KPractice ManagementWhat Disney Knows that My Practice Benefited from Learning
The powerful model for customer service provided by Disney.
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5.3KStaff ManagementThe Culture that Built a Practice with 18.5% Year-Over-Year Net Profit Growth for the Last 5 Years
Creating a culture that spurs better care & profitability.
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3.1KInsights From Our EditorsHow to Train Employees to Respond to Patient Questions & Requests
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 10, 2021 Patients come to your employees with many questions and...
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3.6KDiagnostic InstrumentationThe Next-Generation Refraction System Boosting Accuracy & Efficiency
Technology that may be transformative for your practice.
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5.4KManaged CareThe Insurance Authorization Tool Improving Patients’ & Employees’ Lives While Boosting Profitability
Insurance authorization tool that increases efficiency & creates a better patient experience.
