Sept. 14, 2016
IDOC announced a new structure within its member services department that will provide every IDOC member with a dedicated account manager assigned to their practice.
The focus on personalized account management is part of IDOC’s next phase, and growth, after the acquisition of PRIMA to expand its services and better meet the needs of its members.
This dedicated “concierge” point of contact at IDOC will collaborate with members to optimize the value brought to their practice, including explanation of savings benefits, program enrollments and customer service resolutions. “The implementation of a designated point person for each member means we can help members take full advantage of their membership and our expanded alliances,” says Amy Russell, director of Member Services at IDOC. “Establishing a relationship with our members is imperative; the more we know about an OD and their practice, the better equipped we are to help them achieve their goals and succeed through challenges.”
The Account Management team will be focused on providing members a high level of customer service and acting as their advocate while helping them take full advantage of rebates and vendor discounts. IDOC says initial feedback from members has been favorable, “as members have unlimited access to their account manager and can contact them for this enhanced level of service at any time to help with issues that arise.”
IDOC’s next National Meeting will be in Scottsdale, Ariz., from October 23-29. Visit www.idoc.net for more information.
