June 19, 2019
Burlington, Massachusetts-based Nuance has developed Ambient Clinical Intelligence technology that aims to free physicians from the burden of clinical documentation, which often contributes to physician burnout, according to reporting by Erin Dietsche in MedCity News.
The ACI technology, which the public company revealed earlier this year during the annual HIMSS conference in February, also seeks to improve the patient experience.
ACI builds on Nuance’s existing Dragon Medical One cloud platform, which integrates with the EHR and leverages conversational AI for clinical documentation purposes. With the DMO desktop app, providers can speak naturally to capture information during a patient encounter, and the information is available in the patient’s record. Clinicians can also pair the Dragon Medical One offering with PowerMic Mobile, an app for iPhone or Android that lets them use their own smartphone to document patient information.
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Ambient Clinical Intelligence takes it further. Instead of solely focusing on clinician dictation like Dragon, ACI brings AI into the whole exam room to promote natural language interaction. The actual hardware is affixed to the wall of the room and has 16 microphones. It can capture what the patient and provider say, and relevant patient responses are added to the note, thereby eliminating the need for the doctor to reenter it later into the EHR.
With ACI, the doctor isn’t required to have a desktop computer in the room. The conversation from the encounter is automatically entered as a clinical note and the documentation can be displayed on a desktop, iPad, mobile app or TV monitor in the room.