All training employees Articles
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2.2KFramesAuthenticity in Sales: 3 Changes to Make to Significantly Increase Your Eyewear Capture Rate
Keys to improving optical sales.
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811Managed CareTaking Per-Patient Revenue from $264 to $567+: Training Your Team
Preparing your team to become a direct-care practice.
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1.3KStaff ManagementHow I Brought the Legendary Ritz-Carlton Customer Experience to My Practice
Low-to-no cost ways to create a winning patient experience.
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4.4KNews Briefs ArchiveNew Optician Development Program Available
New resource for developing your opticians.
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2.0KStaff ManagementHow We Are Educating the Next Generation of ODs AND Seeing 4-5 More Patients Daily
Training fourth-year optometry students & transforming your ability to delegate.
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1.8KStaff ManagementHow Cross-Training Employees Enables Us to Generate at Least $1,000 More Daily
Cross-training employees to improve care & maximize profitability.
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2.1KContact Lenses3 Ways to Train Your Staff to Team Up With You to Win Over CL Patients
The impact of partnering with staff to boost CL care & profitability.
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2.8KStaff ManagementHow to Tap Into Training that Took 1 Practice’s Multi-Pair Sales from 8% to 22%
Transformative staff training tools that can change your practice.
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2.7KStaff ManagementHow to Lead a Practice to 4-7% Revenue Growth 10 Years Straight
Leading your team to provide better care & help you generate profitability.
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6.3KPractice ManagementMy Most Valuable Staff Training & Practice-Building Resource
Staff training resources to grow a profitable practice.
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2.7KStaff ManagementThe Training Strategies Fueling Our Practice’s 4-7% Year-Over-Year Revenue Growth for Last 10 Years
Staff training that fuels practice growth and increased profitability.
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3.0KStaff Management4 Personality Tendencies to Understand to Better Train Staff & Better Serve Patients
Understanding how different personalities respond to expectations.
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4.4KPatient Experience3 Ways to Take Customer Service in Eyecare to the Next Level
3 ODs share how they are exceeding patients' expectations.
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2.2KStaff Management3 Resources that Transformed How I Train Staff
Resources to simplify & strengthen staff training.
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3.1KStaff ManagementA 3 Million+ Practice’s Scribe Experiment
How one scribe evolved into a new team of employees.
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5.6KStaff ManagementHow & Why a $3 Million+ Practice Trains All Employees with a Goal of Advancement
Putting your staff & practice on a trajectory toward success.
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1.8KPodcastsHow to Use Customized Video Training for Staff
Using video to take training to the next level.
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3.2KPractice ManagementHow I Increased Our Patient Schedule 30% Per Day
By Tyson Allard, OD Feb. 2, 2022 Superior care, and a great patient experience, are two components that go into building a...
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5.3KStaff ManagementThe Culture that Built a Practice with 18.5% Year-Over-Year Net Profit Growth for the Last 5 Years
Creating a culture that spurs better care & profitability.
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4.2KPractice ManagementThe Challenges I Met to Achieve a $450 Per Patient Revenue with Minimal Staff
The challenges that made one practice better and more profitable.
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5.8KPractice ManagementThe 4 Most Likely Ways Your Practice Will Get Into Legal Trouble
Protecting your practice from costly lawsuits.
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3.0KInsights From Our EditorsHow to Train Employees to Respond to Patient Questions & Requests
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 10, 2021 Patients come to your employees with many questions and...
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3.9KStaff Management3 Ways to Stop Star Employees from Leaving for Post-Pandemic Job Opportunities
Holding onto your most valuable employees long-term.
