All business continuity Articles
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3.0KWebinarsStrategies to Thrive Post-COVID-19, the New Norm
Strategies for creating a vibrant practice--even in the midst of a pandemic.
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5.2KPractice MetricsHow to Track Metrics to Achieve a Strong Shutdown Recovery
System to track how metrics are trending to speed practice recovery.
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3.4KNews Briefs ArchiveTechnology Available to Help Practices Maintain Social Distancing
A web site to help you manage patient flow during the pandemic.
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5.6KInsights From Our EditorsRisk Management: Keys to Keeping Your Patients & Practice Safe
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD July 15, 2020 In reopening our offices, we all have implemented significant...
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4.7KPractice ManagementMy Pandemic Practice: 3 ODs Share Their New Normal
Three practice owners' approaches to managing through the pandemic.
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4.3KMarketingStrategic Recall: How We Are Prioritizing Who We See First to Rebuild Revenues
How your recall strategy can help your practice recover.
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5.3KInsights From Our Editors3 Ways the Pandemic Changed Practice Operations
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD July 8, 2020 The pandemic has touched all facets of our lives,...
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8.6KInsights From Our EditorsRule Changes: PPP Loan Forgiveness Update
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD July 1, 2020 The Small Business Administration (SBA) updated its forgiveness guidelines...
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2.1KNews Briefs ArchiveNew COVID-19 Business Continuity Resources Available
Helpful resources to operate your practice successfully during the pandemic.
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5.5KPractice ManagementThe 2 Keys to Creating a Strong Shutdown Recovery
The crucial factors impacting your practice's capacity to recover from the shutdown.
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3.3KPractice ManagementMaking Up for Lost Time: The Key Changes Fueling My Practice’s Shutdown Recovery
By Maria Sampalis, OD July 1, 2020 After months of practice closures, your patients need you–and you need them. With patients returning...
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13.4KInsights From Our EditorsAn Employee Has Caught COVID-19: What Do I Do?
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 24, 2020 With all states now open for business, people are...
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13.5KInsights From Our Editors5 Post COVID-19 Megatrends: Which Are Here to Stay?
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 17, 2020 Many disruptive trends were accelerated by the pandemic. Years...
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5.9KStaff ManagementTraining Staff for the New Normal: Essential Points to Cover
Staff training actions to put on your immediate agenda.
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5.9KPractice ManagementRecouping Lost Revenues: A Few Strategies We Are Implementing
By Ian G. Whipple, OD June 17, 2020 The COVID-19 practice shutdowns, which typically lasted at least two months, have taken a...
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4.6KDoctor Patient RelationsHow Well Is Your New Exam-Room Experience Working for Patients?
Creating a safe & comfortable exam-room experience.
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9.2KInsights From Our EditorsRecovering Revenue Lost During the Shutdown: Managing the Patient Backlog
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 10, 2020 The COVID-19 shutdown resulted in significant revenue loss. Here...
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6.2KPractice ManagementPost-Pandemic Shopko Optical: Our Approach to Reopening
By Kirk Lauterback COO, Shopko Optical June 10, 2020 It’s no secret that our lives have changed radically in the wake of...
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3.3KNews Briefs ArchiveSurvey Findings: How Likely are Consumers to Return to Physical Eyewear Retail Stores?
New information on likelihood of consumers to visit your optical shop.
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5.9KInsights From Our EditorsMore Lessons Learned in the First Days After Reopening
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 3, 2020 The lessons continue on what patients, support staff and...
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4.7KPractice ManagementReopening: My Staff Communication & Safety Investment
Key messages to communicate to staff and tips on keeping the office safe.
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3.3KNews Briefs ArchiveCOVID-19 ECP Impact Survey Results: Patient Volume & New Office Protocols
How your practice & patients are managing the new normal.
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4.3KWebinarsThe Effects of COVID-19 on Vision
A webinar to help you better care for patients' eyes during the COVID-19 crisis.
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4.7KPatient ExperienceOur New Patient Experience & Optical Shopping Process
By Michael Kling, OD June 3, 2020 As we reopen our practices, our patients’ experience has changed, including their time in our...
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4.4KOphthalmic LensesPost-Pandemic Revenue Generation: The Eyewear I Will Be Promoting
The eyewear many of your patients need right now.
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6.6KInsights From Our EditorsLessons Learned From the First Days After Reopening
By Mark Wright, OD, FCOVD and Carole Burns, OD, FCOVD May 27, 2020 Reopening practices after the COVID-19 shutdown can come with...
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6.1KPractice ManagementScaling the Needs of Reopening to the Capabilities of a Small Practice
What challenges of reopening mean to a small practice.
