Rachael Click, OD
Smooth Operator: Keep Patients Moving Happily Through Your Office
Encourage Positivity: Re-Focus or Eliminate Negative Employees
Staffing Matrix: Cross-Train for Versatility
Pamela Miller, OD, JD, FAAO, JD, DPNAP
Guide Patients with Depression: Get Them the Help They Need
Theft Prevention 101: Set Up Safety Protocols and Security Enhancements
Manage Angry Patients: Avoid Lawsuits
Ken Krivacic, OD, MBA
Patient Satisfaction Surveys: Measure to Improve!
Instrumentation Budgeting: Calculate ROI–and Profit Potential
Occupancy Costs: Manage Effectively, Free Up Funds for Practice-Building
