All staff Articles
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809Staff Management12 Actions to Take to Retain Talented Employees
Retaining your best employees.
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1.9KStaff ManagementHow We Invest in Our Team to Achieve 28% Net Profitability on $3,600,000 Annual Revenues
Investing in your team to make care & profitability soar.
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1.8KInsights From Our EditorsUnderstanding Your Office’s Emotional Culture
Using emotional culture inventory surveys.
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891Staff ManagementHow I Became a Chief Accountability Officer & Why You Should Become One, Too
How to be accountable for everything that happens in your office.
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2.2KStaff Management3 Ways We Serve as Role Models for Our Employees to Create the Practice We Want
Modeling professional behavior for staff.
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1.8KStaff ManagementHow to Conduct a “Stay Interview” with Employees
A way to ensure the employees you rely on stick with you.
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2.2KStaff ManagementHow We Are Educating the Next Generation of ODs AND Seeing 4-5 More Patients Daily
Training fourth-year optometry students & transforming your ability to delegate.
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3.1KInsights From Our EditorsWords Matter: The Importance of Choosing Your Words Carefully When Referring to Your Team Members
The importance of showing respect when speaking to and about your team. By Laurie Sorrenson, OD, FAAO Oct. 4, 2023 “My girls...
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3.4KInsights From Our Editors4 Things We Do to Give Our Employees a Sense of Purpose
Specific actions to help employees find purpose and become more engaged. By Laurie Sorrenson, OD, FAAO August 30, 2023 In my last...
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1.9KStaff ManagementHow Cross-Training Employees Enables Us to Generate at Least $1,000 More Daily
Cross-training employees to improve care & maximize profitability.
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1.9KInsights From Our EditorsUnleashing Autonomy, Mastery & Purpose in Your Office
How to give your staff autonomy to enhance patient care and profitability. By Laurie Sorrenson, OD, FAAO August 16, 2023 In the...
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2.2KStaff ManagementHow Improving Psychological Safety Reduces Staff Turnover
Ensuring employees feel your office is a safe, secure place to work.
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2.5KInsights From Our Editors3 Steps to Successfully Having a Tough Conversation
By Laurie Sorrenson, OD, FAAO August 9, 2023 Hey there! We’ve all been in situations where we must tackle a difficult conversation...
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4.2KInsights From Our EditorsHow to Be a Boss Employees Won’t Quit
By Laurie Sorrenson, OD, FAAO July 26, 2023 When you look at the research on employee retention, one thing usually stands out...
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3.4KStaff ManagementWhat to Ask & NOT Ask During Job Interviews with Prospective Employees
How NOT to get yourself into trouble when interviewing potential employees.
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2.4KInsights From Our EditorsWhat Motherhood Teaches You About Managing Widely Differing Personality Types
By Laurie Sorrenson, OD, FAAO May 10, 2023 As a mother of two wonderful sons and an amazing stepdaughter, I have gained...
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3.3KStaff ManagementHow I Engage Employees to Keep them 4 Years on Average & Have Kept 30% Over 8 Years & 20% 10+ Years
Secrets to engaging employees to keep them for years.
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2.9KStaff ManagementHow We Kept 25 of 29 Team Members Through the Great Resignation
What employees told 1 practice about why they chose them--and stayed.
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2.9KInsights From Our Editors3 ODs on Transformative Staff Management Improvements
By ROB Editors March 15, 2023 Training and managing staff is one of the most challenging parts of practice ownership. Here’s what...
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3.0KStaff ManagementHow to Tap Into Training that Took 1 Practice’s Multi-Pair Sales from 8% to 22%
Transformative staff training tools that can change your practice.
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2.9KStaff Management
How to Lead a Practice to 4-7% Revenue Growth 10 Years Straight
Leading your team to provide better care & help you generate profitability.
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2.3KStaff ManagementHow Spotlighting Core Values Resulted in 20% Higher Collections at Front Desk
Spotlighting core values to improve care & profitability.
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6.2KPractice Management4 Things Ted Lasso Does That Our Practices Need to Do Too
Lessons in spurring your practice team to greatness.
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8.1KPractice Management3 Practice Mistakes Costing Me Thousands of Dollars that I Turned Around
Identifying & correcting dire management mistakes.
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6.4KPractice ManagementMy Most Valuable Staff Training & Practice-Building Resource
Staff training resources to grow a profitable practice.
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3.5KInsights From Our Editors3 Activities to Assess & Boost Employee Engagement
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 30, 2022 Engagement for both team members and patients is essential...
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4.6KInsights From Our EditorsIs a 3-Day Workweek for Full-Time Employees Right for Your Practice?
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 9, 2022 A five-day workweek is what most of us are...
