All staff engagement Articles
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1.9KStaff ManagementWeighing and Acting on the Decision to Hire an Associate
Deciding if and when to add an associate.
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1.5KPatient EngagementLessons From a New York Restaurant That Changed My Approach to Patient Care
Creating a differentiating patient experience.
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973General ManagementLayers of Support Increase Efficiency in Office
A program empowering promising employees.
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1.1KFrom Our Editors“What Do You Think?”: The Best Leadership Lesson I Ever Wrote on a Post-it Note
Building leaders by spurring them to answer their own questions By Laurie Sorrenson, OD, FAAO July 9, 2025 After practicing optometry for...
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1.3KFrom Our Editors“Mirrors are scary, to be fair.”
Facing the Mirror: self-reflection in optometric practice By Laurie Sorrenson, OD, FAAO May 7, 2025 In the day-to-day challenges of running an...
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3.0KGeneral Management4 Different Consultants that Dramatically Helped My Practice
Getting help implementing success strategies.
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3.7KGeneral Management4 Trips, 4 Improvements that Transformed My Practice
Taking a cue from masterful hospitality businesses.
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1.1KFrom Our EditorsAre You Grooming Your Optometric “Kittens” Too Often?
Optometric business efficiency By Thanh Mai, OD Jan. 15, 2025 ODs tend to groom their kittens too often. It’s my metaphor for...
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2.6KStaff ManagementHow We Invest in Our Team to Achieve 28% Net Profitability on $3,600,000 Annual Revenues
Investing in your team to make care & profitability soar.
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1.1KFrom Our EditorsWhat If You Had to Say Yes? How Would Your Optometry Practice Be Transformed?
Transforming optometry practices: The power of saying yes to bold ideas By Bethany Fishbein, OD Dec. 11, 2024 Imagine if every time...
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1.1KFrom Our EditorsWhat Are We Avoiding? Here’s Why Success Depends on Confronting Those Things.
Success strategies for optometric practice management By Laurie Sorrenson, OD, FAAO Nov. 6, 2024 I recently came across an article on Inc.com:...
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4.2KFrom Our Editors3 Activities to Assess & Boost Employee Engagement
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 30, 2022 Engagement for both team members and patients is essential...
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3.5KGeneral ManagementLeadership Challenges I Met to Boost Annual Gross Revenue 20%
Solutions to challenges that changed the trajectory of one practice.
