All patient satisfaction Articles
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131Frames8 Actions to Take to Keep Patients from Walking with their Prescription
Optometry patient retention and sales strategies.
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144Contact LensesHow We Increased CL Profitability 30% & Are Planning to Drive $10K More Profit Per Patient by Age 70
Boosting contact-lens profitability.
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1.8KDoctor Patient RelationsThe Biggest (& most often overlooked) Reason Patients Follow Your Recommendations…or Don’t
The impact of addressing patient concerns.
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74News Briefs ArchiveTwelve84 Eyewear & Optical X Inc. Secure Over $2M in Funding to Drive Growth
HealthX Ventures seed investment in Optical X Inc.
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197Dry EyeDry Eye Treatments with Big Impact & Little Cost to Your Practice
Introductory dry eye treatment options for your practice.
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176Doctor Patient RelationsWhat Does It Take to Delight Patients? Tips Plus 1 Way to Really Separate Your Practice from Competitors.
Enhancing patient experience in optometry.
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587FramesFrom Tech to Touch: Changes to Make to Keep Patients from Shopping Online
Creating raving fans in optometry through "Emotional Service."
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653Dry EyeElevating Aesthetic and Dry Eye Care with Right Practice Partner
Successfully launching dry eye & aesthetic optometry services.
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777FramesThe Technology Powering Our Ability to Provide Eyewear & CL Quotes to Patients Super-Fast & Super-Accurately
Pricing technology to provide speedy, accurate price quotes.
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483News Briefs ArchiveNew 1-Week Replacement CL Designed for 16 Hours of Comfort & Precise Vision
New contact lens to improve patients' wearing experience.
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518Insights From Our EditorsWhat Are We Avoiding? Here’s Why Success Depends on Confronting Those Things.
Success strategies for optometric practice management By Laurie Sorrenson, OD, FAAO Nov. 6, 2024 I recently came across an article on Inc.com:...
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1.1KNews Briefs ArchiveHow Do Your Patients Feel About Use of AI in Healthcare?
AI in healthcare: Patient experience and expectations
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602Ophthalmic LensesOptometry Practice Growth Opportunity: Increasing Practice Profit $123K Annually
Lenses offering improved care and a big profitability boost.
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2.0KInsights From Our EditorsHow to Improve Your Leadership and Office Culture through Staff Feedback
Optometry office feedback strategies for patient and staff satisfaction. By Bethany Fishbein, OD June 12, 2024 Most offices are aware of the...
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578Patient ExperienceWhat 1 Big-Box Retailer Can Teach Independent ODs About Customer Service
The value of a prudent, yet liberal, return & refund policy.
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3.3KFramesThe Real Story of How Bad Customer Service Triggered the Founding of LensCrafters
How a customer-service focus helped launch LensCrafters.
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3.4KInsights From Our EditorsThe Magic of “That’s Horrible!”
A phrase that’s exactly what angry patients want to hear. By Laurie Sorrenson, OD, FAAO Dec. 13, 2023 Have you read the...
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2.9KDoctor Patient RelationsHow I Use Emotional Intelligence to Create a Practice with 90% Patient Retention Rate
The important role played by EQ in retaining patients long-term.
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3.9KPatient Experience3 Patient Pain Points I Am Growing My Practice By Addressing
By Clint Taylor, OD May 12, 2021 We want our patients to have positive, memorable experiences at our offices. To reach this...
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10.7KOphthalmic LensesThe Most Important Things to Do to Reduce Glasses Remakes
Tips on reducing glasses remakes to ensure patients' expectations are exceeded.
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2.7KWebinarsHow Do You Deliver the Best Patient Experience from A-Z?
Learn how to exceed patient expectations and generate friends & family referrals.
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13.9KDoctor Patient RelationsSend a Thank You Letter to Patients–and Generate Referrals
The huge impact a small gesture can make.
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2.3KNews Briefs Archive5 Things Consumers Want from Healthcare
Top ways to keep your patients happy.
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3.9KNews Briefs Archive6 Expectations Millennials Have for Their Healthcare
What new research reveals about Millennial patient needs.
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4.3KInsights From Our EditorsHow to Tell if Patients View You as their Champion
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD August 28, 2019 Would your patient come away from their experience in...
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7.4KDoctor Patient RelationsTurning Prescription Checks & Bad Reviews Into Practice Gold
Turning around negative patient experiences.
