All patient journey Articles
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2.2KFramesAuthenticity in Sales: 3 Changes to Make to Significantly Increase Your Eyewear Capture Rate
Keys to improving optical sales.
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1.2KFramesChange the Patient Conversation from ‘Cost’ to ‘Savings’
Increasing optical sales through patient engagement.
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729Contact LensesDo You Know How to Alleviate Patients’ CL Cost Concerns? This is How I Do It.
Addressing contact lens patients' cost concerns
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1.1KNews Briefs ArchiveHow Do Your Patients Feel About Use of AI in Healthcare?
AI in healthcare: Patient experience and expectations
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766Patient Experience3 Modernizing Investments Adding at Least $1,700 Per Month
Eyecare technology advancements for enhanced patient experience.
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3.2KFramesThe Real Story of How Bad Customer Service Triggered the Founding of LensCrafters
How a customer-service focus helped launch LensCrafters.
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1.5KPatient ExperienceHow We Decreased Our Accounts Receivables 83% Over Last Year
Smoothing the patient experience & boosting profitability.
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2.5KInsights From Our Editors4 Keys to Creating an Effortless Experience for Your Patients
By Laurie Sorrenson, OD, FAAO June 21, 2023 I recently co-lectured with Mick Kling, OD, for a group of Vision Source doctors...
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3.8KPractice ManagementThe Technologies to Adopt to Keep Your Practice Profitable
Practice technologies to keep pace with patient expectations.
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2.7KStaff ManagementThe Training Strategies Fueling Our Practice’s 4-7% Year-Over-Year Revenue Growth for Last 10 Years
Staff training that fuels practice growth and increased profitability.
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2.1KDigital StrategiesMetaverse: What it is & 2 Ways to Use it to Increase Profitability
Digital innovations that could help you become more profitable.
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3.4KPatient ExperienceDo These 3 Things to Map Your Patients’ Journey & Transform Their Experience in Your Office
Learning exactly what your patients experience in your office.
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4.0KPractice ManagementIntroducing Insights to Impact: 6 Guides to Bouncing Back Stronger from the Pandemic
A new series with practice growth & profitability tips.
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3.0KPatient ExperienceWhy Patients Are In Your Chair & 4 Ways to Ensure They Leave Happy
By Diane Palombi, OD May 26, 2021 When you’re a practice owner, as I was for 12 years before retiring, it’s easy...
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4.6KPatient Experience4 Transformational Principles that Built a Practice with an 80% Patient Return Rate
Using lessons from outside of optometry to provide better care & spur practice growth.
