All patient communication Articles
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820From Our EditorsA Lesson from My Dad That Changed How I Speak to Patients
Is how you speak to patients interfering with their understanding? By Laurie Sorrenson, OD, FAAO April 30, 2026 I learned many lessons from...
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624Patient EngagementReframing Patient Communication: A Data-Aware Approach to a Stronger Practice
Is it time to reframe the conversation? Looking at the business impact of annual exam education and follow-through By Judy Lai, OD...
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1.6KPatient EngagementSlashing No-Shows 30%: The Impact of Modern Tech and a Patient-First Culture
The many benefits of a truly modern office By Michael K. Shaheen, OD Oct. 1, 2025 Let’s be honest: it’s 2025 and...
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1.3KFrom Our EditorsHow We Hired a Bunch of Invisible Ninjas and Transformed Our Optometry Business
The power of virtual team members By Thanh Mai, OD Sept. 17, 2025 Let’s get real—virtual team members (VAs) aren’t futuristic fantasies....
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1.4KPatient EngagementMaking an Outstanding First Impression on Patients With Help from AI
AI assistance in wowing patients.
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1.1KFinancesGet Paid on Time: Effective Patient Collection Messages
Improving patient collections.
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1.3KFramesSimple Strategies Behind Our 12% Jump in Optical Revenue
Increasing eyewear capture rate.
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1.2KGeneral ManagementHow We Make Back-to-School Our Most Profitable and Impactful Season
Maximizing back-to-school season.
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1.0KMyopia ManagementThe Collaborations in Myopia Management that Led to a 40% Boost in Patient Referrals
Amplifying your myopia management practice.
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1.4KPatient EngagementTurn Your Patients into Raving Fans
Giving patients an experience worth returning to.
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1.3KMyopia ManagementEmbracing Myopia Management with Right Practice Partner: A Journey Beyond Conventional Optometry
Providing life-changing myopia management.
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1.7KGeneral ManagementWhat to do to Avoid Malpractice Claims
Protecting yourself from malpractice claims.
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1.4KFrom Our Editors“Mirrors are scary, to be fair.”
Facing the Mirror: self-reflection in optometric practice By Laurie Sorrenson, OD, FAAO May 7, 2025 In the day-to-day challenges of running an...
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1.6KSoftware Solutions/EHRHow We Cut Our No-Show Rate to Just 3%
Reducing no-shows & enhancing patient engagement.
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2.0KGeneral ManagementApril 2025 Tariff Changes: What Every Eye Care Practice Needs to Know
Keeping up with ever-changing tariffs.
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1.3KContact LensesHow We Generated $60,000 in After-Hours CL Sales
Technology that changes the trajectory of your CL sales.
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2.0KGeneral ManagementHow to Renegotiate Contracts with Vendors Amid Tariff Increases
Offsetting potential negative impact from tariffs.
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1.6KPatient EngagementMore Successful Patient Conversations in Three Easy Steps
Effective patient conversations in eye care.
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2.8KFinancesWhy Am I Not Getting Paid? Administrative and Operational Challenges Could Be to Blame.
Addressing revenue leakage challenges.
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3.2KFramesHow to Plant the Seeds for Eyewear Sales During Pretesting
Enhancing patient engagement & eyewear sales.
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2.6KFrames8 Actions to Take to Keep Patients from Walking with their Prescription
Optometry patient retention and sales strategies.
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1.2KNews BriefsHow Does Your Digital Solutions Use Compare to Other ECPs’ Use?
A report offering insights on how you use digital technology.
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1.3KProfessional Development10 Business Books to Make Every Day Black Friday in Your Practice
Books with tips for year-round profitability and happiness.
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1.2KNews BriefsEHR & PM Software Adds AI Office Copilot
AI Office Copilot for optometry
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1.3KPatient EngagementMastering the Art of Delivering Bad News to Patients
Bad news delivery strategies for optometrists.
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2.7KFrom Our EditorsHow to Keep the Outliers From Controlling Your Business
How to make the greatest number of patients happy.
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3.9KMarketingWhat ODs Can Learn from a Dentist About Patient Recall
Recall technology & approaches that work for dentists & can work for ODs.
