All office culture Articles
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918Insights From Our Editors“Mirrors are scary, to be fair.”
Facing the Mirror: self-reflection in optometric practice By Laurie Sorrenson, OD, FAAO May 7, 2025 In the day-to-day challenges of running an...
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411Patient ExperienceHow Disneyland’s Magic Can Cast a Spell on Your Practice’s Profitability
Disney-inspired patient experience.
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1.3KStaff ManagementYour Employee Appears to Be Depressed. What Should You Do?
Identifying depression among employees & providing support.
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2.0KInsights From Our EditorsUnderstanding Your Office’s Emotional Culture
Using emotional culture inventory surveys.
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1.6KStaff ManagementHow I Brought the Legendary Ritz-Carlton Customer Experience to My Practice
Low-to-no cost ways to create a winning patient experience.
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1.5KInsights From Our EditorsTruthfulness: A Core Value
Making honesty with patients integral to how you do business. By Laurie Sorrenson, OD, FAAO April 3, 2024 Our practice decided that...
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2.0KPractice Management5 Concrete Steps We Take in Our Office to Put DEI Principles Into Action
What you can do to make DEI a reality in your office. By Bilal Ahmad, OD March 6, 2024 It’s one thing...
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2.5KInsights From Our EditorsIs Indirect Communication Wrecking Your Office Culture?
An essential change to how you & your team communicate. I know everyone will enjoy reading Dr. Bethany Fishbein’s article about one...
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1.2KInsights From Our EditorsIs Job Satisfaction Important?
Why it’s critical that your employees feel a sense of satisfaction with their jobs. By Laurie Sorrenson, OD, FAAO Feb. 28, 2024...
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1.8KStaff ManagementHow to Spend < $5,000 Yearly & Implement 3 Office Culture Enhancements
Creating a culture conducive to happiness & profitability.
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2.6KInsights From Our EditorsHow to Connect with Each of the 4 Major Personality Types in Your Office
Ensuring you are connecting effectively with each of your employees. By Laurie Sorrenson, OD, FAAO Nov. 29, 2023 The ability to connect...
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3.2KInsights From Our EditorsWords Matter: The Importance of Choosing Your Words Carefully When Referring to Your Team Members
The importance of showing respect when speaking to and about your team. By Laurie Sorrenson, OD, FAAO Oct. 4, 2023 “My girls...
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3.0KStaff ManagementHow We Kept 25 of 29 Team Members Through the Great Resignation
What employees told 1 practice about why they chose them--and stayed.
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3.5KStaff ManagementMy 5 Most Valuable Staff Training Resources & Approaches
Tactics to create your ideal team.
