All managing staff Articles
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561Insights From Our EditorsThe Hidden Costs for Optometry Practices of Unpaid Time Off
Unpaid time off in optometric practices By Laurie Sorrenson, OD, FAAO Oct. 2, 2024 As a business owner in the optometric field,...
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432Staff ManagementWhat Every Optometry Practice Should Know About Pregnant Workers Fairness Act
Pregnant Workers Fairness Act (PWFA) accommodations to be aware of.
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508Staff ManagementFreedom of Speech and Workplace Violence – A Dangerous Election Season Tango
Freedom of speech in the workplace.
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563Staff ManagementYour Employee Appears to Be Depressed. What Should You Do?
Identifying depression among employees & providing support.
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484Staff ManagementHow We Increased Capture Rate 8% & Increased Revenue-per-Refraction By $114
Staff training & certification and staff development resources.
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1.4KInsights From Our EditorsUnderstanding Your Office’s Emotional Culture
Using emotional culture inventory surveys.
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1.7KInsights From Our EditorsHow to Improve Your Leadership and Office Culture through Staff Feedback
Optometry office feedback strategies for patient and staff satisfaction. By Bethany Fishbein, OD June 12, 2024 Most offices are aware of the...
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1.2KStaff ManagementHow I Brought the Legendary Ritz-Carlton Customer Experience to My Practice
Low-to-no cost ways to create a winning patient experience.
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1.3KInsights From Our Editors7 Ways to Create a Winning Culture by Investing in Your Best Employees
Encouraging your best team members to stick with you By Bethany Fishbein, OD May 8, 2024 As a practice owner and practice...
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485Staff ManagementThe Benefits that Helped Me Attract & Keep Employees During the Great Resignation
Benefits that create the long-lasting team you & your patients need.
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1.0KStaff ManagementAn Employee Is Symptomatically Sick. Post-Pandemic, Should They Interact With Patients?
Creating an office policy for sick employees.
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1.3KInsights From Our EditorsGetting Comfortable With Conflict
Creating a strategy for the conversations you dread By Bethany Fishbein, OD In my last column, I talked about the importance of...
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1.0KStaff ManagementAn Easy Way to Rein In Your HR Challenges
An option you may not have considered to address HR challenges.
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1.2KInsights From Our EditorsTruthfulness: A Core Value
Making honesty with patients integral to how you do business. By Laurie Sorrenson, OD, FAAO April 3, 2024 Our practice decided that...
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607Staff ManagementHow I Became a Chief Accountability Officer & Why You Should Become One, Too
How to be accountable for everything that happens in your office.
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952Staff ManagementHow to Let an Employee Go Without Endangering Your Practice
Protecting your practice when terminating an employee.
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2.0KStaff Management3 Ways We Serve as Role Models for Our Employees to Create the Practice We Want
Modeling professional behavior for staff.
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1.3KStaff ManagementHow We’re Empowering Our Employees to Do What They Do Best
Freeing employees to focus on helping patients.
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2.2KInsights From Our EditorsHow to Connect with Each of the 4 Major Personality Types in Your Office
Ensuring you are connecting effectively with each of your employees. By Laurie Sorrenson, OD, FAAO Nov. 29, 2023 The ability to connect...
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1.6KStaff ManagementHow to Conduct a “Stay Interview” with Employees
A way to ensure the employees you rely on stick with you.
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2.6KStaff Management“Your Interview Is Here… And They Have Pink Hair!”
Rethinking what it means to look "professional."
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2.8KInsights From Our EditorsWords Matter: The Importance of Choosing Your Words Carefully When Referring to Your Team Members
The importance of showing respect when speaking to and about your team. By Laurie Sorrenson, OD, FAAO Oct. 4, 2023 “My girls...
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1.5KNews Briefs ArchiveNew Guidance from Federal Government about AI in Workplace
Guidance on how best to use AI in the workplace.
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2.5KPractice ManagementHow We Changed Course to Grow 20% in Gross Revenue in One Quarter
Staff management improvements to springboard patient experience & profitability.
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1.7KInsights From Our EditorsPutting Autonomy, Mastery & Purpose Into Action
Implementing three transformative staff management concepts in your practice. By Laurie Sorrenson, OD, FAAO Sept. 13, 2023 This article sums up the...
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2.8KPractice ManagementHow Coach K (No, not me) Can Help You Lead Your Practice
Lessons for your practice from the "winningest" coach in college basketball.
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2.9KPractice ManagementMistakes We Turned Around to Increase Frame Sales 30% & Grow to a 5 OD Practice
Fixing management mistakes to improve patient care & profitability.
