All managing staff Articles
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1.1KStaff ManagementHow to Spot a Great Optician During Interviews
Qualities of a great optician.
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745Staff Management12 Actions to Take to Retain Talented Employees
Retaining your best employees.
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124Insights From Our EditorsOne Question That’s Changing the Way I Lead
Uncovering hidden insights through honest feedback By Bethany Fishbein, OD March 12, 2025 Most people hesitate to tell you the full truth—especially...
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352Staff ManagementThe Mindset Change that Vastly Improved My Ability to Manage Employee Termination
Employee termination best practices.
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953Staff ManagementHow Firing the Bad Apples Can Enhance Employee Satisfaction & Profitability
Maintaining employee satisfaction.
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1.3KStaff ManagementHow We Increased Capture Rate 8% & Increased Revenue-per-Refraction By $114
Staff training & certification and staff development resources.
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671Staff ManagementKeeping Employee Morale Up When a Valued Co-Worker Leaves
Keeping employee departures positive for remaining team members.
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343Staff ManagementHow Visits to Two Steakhouses Improved Our Staff’s Ability to Sell Premium Eyewear
Learning the value of premium eyewear.
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1.4KInsights From Our EditorsThe Hidden Costs for Optometry Practices of Unpaid Time Off
Unpaid time off in optometric practices By Laurie Sorrenson, OD, FAAO Oct. 2, 2024 As a business owner in the optometric field,...
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690Staff ManagementWhat Every Optometry Practice Should Know About Pregnant Workers Fairness Act
Pregnant Workers Fairness Act (PWFA) accommodations to be aware of.
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857Staff ManagementFreedom of Speech and Workplace Violence – A Dangerous Election Season Tango
Freedom of speech in the workplace.
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1.1KStaff ManagementYour Employee Appears to Be Depressed. What Should You Do?
Identifying depression among employees & providing support.
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1.8KInsights From Our EditorsUnderstanding Your Office’s Emotional Culture
Using emotional culture inventory surveys.
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2.1KInsights From Our EditorsHow to Improve Your Leadership and Office Culture through Staff Feedback
Optometry office feedback strategies for patient and staff satisfaction. By Bethany Fishbein, OD June 12, 2024 Most offices are aware of the...
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1.4KStaff ManagementHow I Brought the Legendary Ritz-Carlton Customer Experience to My Practice
Low-to-no cost ways to create a winning patient experience.
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1.6KInsights From Our Editors7 Ways to Create a Winning Culture by Investing in Your Best Employees
Encouraging your best team members to stick with you By Bethany Fishbein, OD May 8, 2024 As a practice owner and practice...
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696Staff ManagementThe Benefits that Helped Me Attract & Keep Employees During the Great Resignation
Benefits that create the long-lasting team you & your patients need.
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1.3KStaff ManagementAn Employee Is Symptomatically Sick. Post-Pandemic, Should They Interact With Patients?
Creating an office policy for sick employees.
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1.6KInsights From Our EditorsGetting Comfortable With Conflict
Creating a strategy for the conversations you dread By Bethany Fishbein, OD In my last column, I talked about the importance of...
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1.2KStaff ManagementAn Easy Way to Rein In Your HR Challenges
An option you may not have considered to address HR challenges.
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1.4KInsights From Our EditorsTruthfulness: A Core Value
Making honesty with patients integral to how you do business. By Laurie Sorrenson, OD, FAAO April 3, 2024 Our practice decided that...
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868Staff ManagementHow I Became a Chief Accountability Officer & Why You Should Become One, Too
How to be accountable for everything that happens in your office.
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1.2KStaff ManagementHow to Let an Employee Go Without Endangering Your Practice
Protecting your practice when terminating an employee.
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2.2KStaff Management
3 Ways We Serve as Role Models for Our Employees to Create the Practice We Want
Modeling professional behavior for staff.
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1.5KStaff ManagementHow We’re Empowering Our Employees to Do What They Do Best
Freeing employees to focus on helping patients.
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2.4KInsights From Our EditorsHow to Connect with Each of the 4 Major Personality Types in Your Office
Ensuring you are connecting effectively with each of your employees. By Laurie Sorrenson, OD, FAAO Nov. 29, 2023 The ability to connect...
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1.8KStaff ManagementHow to Conduct a “Stay Interview” with Employees
A way to ensure the employees you rely on stick with you.
