All managing employees Articles
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491Staff ManagementKeeping Employee Morale Up When a Valued Co-Worker Leaves
Keeping employee departures positive for remaining team members.
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121Staff ManagementHow Visits to Two Steakhouses Improved Our Staff’s Ability to Sell Premium Eyewear
Learning the value of premium eyewear.
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1.2KInsights From Our EditorsThe Hidden Costs for Optometry Practices of Unpaid Time Off
Unpaid time off in optometric practices By Laurie Sorrenson, OD, FAAO Oct. 2, 2024 As a business owner in the optometric field,...
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533Staff ManagementWhat Every Optometry Practice Should Know About Pregnant Workers Fairness Act
Pregnant Workers Fairness Act (PWFA) accommodations to be aware of.
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676Staff ManagementFreedom of Speech and Workplace Violence – A Dangerous Election Season Tango
Freedom of speech in the workplace.
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1.7KProfessional DevelopmentThe Most Effective Way to Maximize Learning from Business Books in Your Optometry Practice
Professional development through book reviews.
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853Staff ManagementYour Employee Appears to Be Depressed. What Should You Do?
Identifying depression among employees & providing support.
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1.6KInsights From Our EditorsUnderstanding Your Office’s Emotional Culture
Using emotional culture inventory surveys.
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1.9KInsights From Our EditorsHow to Improve Your Leadership and Office Culture through Staff Feedback
Optometry office feedback strategies for patient and staff satisfaction. By Bethany Fishbein, OD June 12, 2024 Most offices are aware of the...
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1.3KStaff ManagementHow I Brought the Legendary Ritz-Carlton Customer Experience to My Practice
Low-to-no cost ways to create a winning patient experience.
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1.4KInsights From Our Editors7 Ways to Create a Winning Culture by Investing in Your Best Employees
Encouraging your best team members to stick with you By Bethany Fishbein, OD May 8, 2024 As a practice owner and practice...
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560Staff ManagementThe Benefits that Helped Me Attract & Keep Employees During the Great Resignation
Benefits that create the long-lasting team you & your patients need.
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1.1KStaff ManagementAn Employee Is Symptomatically Sick. Post-Pandemic, Should They Interact With Patients?
Creating an office policy for sick employees.
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1.4KInsights From Our EditorsGetting Comfortable With Conflict
Creating a strategy for the conversations you dread By Bethany Fishbein, OD In my last column, I talked about the importance of...
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1.1KStaff ManagementAn Easy Way to Rein In Your HR Challenges
An option you may not have considered to address HR challenges.
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1.3KInsights From Our EditorsTruthfulness: A Core Value
Making honesty with patients integral to how you do business. By Laurie Sorrenson, OD, FAAO April 3, 2024 Our practice decided that...
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708Staff ManagementHow I Became a Chief Accountability Officer & Why You Should Become One, Too
How to be accountable for everything that happens in your office.
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1.5KStaff ManagementHow to Spend < $5,000 Yearly & Implement 3 Office Culture Enhancements
Creating a culture conducive to happiness & profitability.
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1.1KStaff ManagementHow to Let an Employee Go Without Endangering Your Practice
Protecting your practice when terminating an employee.
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1.1KStaff ManagementHow We Invest in Our Team to Achieve 28% Net Profitability on $3,600,000 Annual Revenues
Investing in your team to make care & profitability soar.
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2.1KStaff Management
3 Ways We Serve as Role Models for Our Employees to Create the Practice We Want
Modeling professional behavior for staff.
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1.4KStaff ManagementHow We’re Empowering Our Employees to Do What They Do Best
Freeing employees to focus on helping patients.
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2.3KInsights From Our EditorsHow to Connect with Each of the 4 Major Personality Types in Your Office
Ensuring you are connecting effectively with each of your employees. By Laurie Sorrenson, OD, FAAO Nov. 29, 2023 The ability to connect...
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2.7KStaff Management“Your Interview Is Here… And They Have Pink Hair!”
Rethinking what it means to look "professional."
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2.9KInsights From Our EditorsWords Matter: The Importance of Choosing Your Words Carefully When Referring to Your Team Members
The importance of showing respect when speaking to and about your team. By Laurie Sorrenson, OD, FAAO Oct. 4, 2023 “My girls...
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1.5KNews Briefs ArchiveNew Guidance from Federal Government about AI in Workplace
Guidance on how best to use AI in the workplace.
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2.6KPractice ManagementHow We Changed Course to Grow 20% in Gross Revenue in One Quarter
Staff management improvements to springboard patient experience & profitability.
