All increasing patient loyalty Articles
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582Patient ExperienceWhat 1 Big-Box Retailer Can Teach Independent ODs About Customer Service
The value of a prudent, yet liberal, return & refund policy.
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1.6KInsights From Our EditorsBuilding a Visionary Practice with Wally’s Burger Express as Inspiration
Offering an unparalleled patient experience. By Laurie Sorrenson, OD, FAAO March 6, 2024 As I was driving home from the hospital after...
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3.4KInsights From Our EditorsThe Magic of “That’s Horrible!”
A phrase that’s exactly what angry patients want to hear. By Laurie Sorrenson, OD, FAAO Dec. 13, 2023 Have you read the...
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2.6KContact LensesMaximizing Lifetime Value of CL Patients to Contribute to $558 Revenue per Patient
Providing best care for CL patients while growing profitability.
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3.1KDoctor Patient Relations10 Things to Build Both Credibility with Patients & Long-Term Practice Profitability
Building patient relationships that prime your practice for growth.
