All human resources Articles
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1.2KFrom Our EditorsHow “Post-Mortems” Can Strengthen Your Practice Leadership
The power of practice post-mortems By Bethany Fishbein, OD Sept. 10, 2025 We deal with issues in our practices every day that...
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919Staff ManagementWorkplace “Compliments” That Cross the Line: What Harassment Often Looks Like
Tips for avoiding sexual harassment in your practice.
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844From Our EditorsKnowing When to Ask for Help is Being a Good Leader
Assembling a team of management consultants and mentors By Laurie Sorrenson, OD, FAAO Sept. 3, 2025 As optometrists—and especially as practice owners—we’re...
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1.1KStaff ManagementContented Cows Give Better Milk: A Tool to Help You Create Engaged Teams
Creating engaged teams that keep your patients engaged too.
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1.8KStaff ManagementQuestions to Ask Practice Team Members to Really Get to Know Them
Getting to really know each of your team members.
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2.5KFrom Our EditorsOne Question That’s Changing the Way I Lead
Uncovering hidden insights through honest feedback.
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1.6KStaff Management
The Mindset Change that Vastly Improved My Ability to Manage Employee Termination
Employee termination best practices.
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1.8KStaff ManagementHow Firing the Bad Apples Can Enhance Employee Satisfaction & Profitability
Maintaining employee satisfaction.
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1.5KStaff Management12 Actions to Take to Retain Talented Employees
Retaining your best employees.
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1.4KStaff ManagementKeeping Employee Morale Up When a Valued Co-Worker Leaves
Keeping employee departures positive for remaining team members.
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1.2KStaff ManagementWhat Every Optometry Practice Should Know About Pregnant Workers Fairness Act
Pregnant Workers Fairness Act (PWFA) accommodations to be aware of.
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1.5KStaff ManagementFreedom of Speech and Workplace Violence – A Dangerous Election Season Tango
Freedom of speech in the workplace.
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1.4KStaff ManagementAnswers to 11 Common Questions About Employee Vacation Time Rights
How to balance patient care with employee time-off requests.
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1.8KStaff ManagementHow to Let an Employee Go Without Endangering Your Practice
Protecting your practice when terminating an employee.
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2.6KStaff Management
3 Ways We Serve as Role Models for Our Employees to Create the Practice We Want
Modeling professional behavior for staff.
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1.9KStaff ManagementHow We’re Empowering Our Employees to Do What They Do Best
Freeing employees to focus on helping patients.
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2.4KStaff ManagementHow to Conduct a “Stay Interview” with Employees
A way to ensure the employees you rely on stick with you.
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3.3KStaff Management“Your Interview Is Here… And They Have Pink Hair!”
Rethinking what it means to look "professional."
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3.0KFrom Our Editors3 Steps to Successfully Having a Tough Conversation
By Laurie Sorrenson, OD, FAAO August 9, 2023 Hey there! We’ve all been in situations where we must tackle a difficult conversation...
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4.8KFrom Our EditorsHow to Be a Boss Employees Won’t Quit
By Laurie Sorrenson, OD, FAAO July 26, 2023 When you look at the research on employee retention, one thing usually stands out...
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3.9KStaff ManagementWhat to Ask & NOT Ask During Job Interviews with Prospective Employees
How NOT to get yourself into trouble when interviewing potential employees.
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1.4KNews BriefsNew Limitations on What You Can Ask of Employees in Severance Agreements
Change to law impacting severance agreements.
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3.3KStaff ManagementHow We Kept 25 of 29 Team Members Through the Great Resignation
What employees told 1 practice about why they chose them--and stayed.
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3.5KStaff Management3 Out-of-the Box Hiring Strategies Enabling Us to Do More in Less Time & With Fewer Resources
Unconventional hiring strategies that delivered better care & higher profitability.
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3.3KFrom Our Editors3 ODs on Transformative Staff Management Improvements
By ROB Editors March 15, 2023 Training and managing staff is one of the most challenging parts of practice ownership. Here’s what...
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4.3KFrom Our Editors3 Activities to Assess & Boost Employee Engagement
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 30, 2022 Engagement for both team members and patients is essential...
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3.2KStaff ManagementThe Training Strategies Fueling Our Practice’s 4-7% Year-Over-Year Revenue Growth for Last 10 Years
Staff training that fuels practice growth and increased profitability.
