All emotional intelligence Articles
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1.1KPatient EngagementThe Role of Emotions in Optometric Practice: Understanding Patient Decisions
The impact of emotions in your patient interactions.
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1.2KFrom Our Editors“Mirrors are scary, to be fair.”
Facing the Mirror: self-reflection in optometric practice By Laurie Sorrenson, OD, FAAO May 7, 2025 In the day-to-day challenges of running an...
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1.7KStaff ManagementQuestions to Ask Practice Team Members to Really Get to Know Them
Getting to really know each of your team members.
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1.3KPatient EngagementMore Successful Patient Conversations in Three Easy Steps
Effective patient conversations in eye care.
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1.4KFrom Our EditorsTypes of Leadership: Which One is Best as an Optometrist?
Effective leadership styles for different situations By Laurie Sorrenson, OD, FAAO March 5, 2025 I’ve been reading up on different leadership styles...
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1.4KStaff Management
The Mindset Change that Vastly Improved My Ability to Manage Employee Termination
Employee termination best practices.
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3.5KPatient EngagementHow I Use Emotional Intelligence to Create a Practice with 90% Patient Retention Rate
The important role played by EQ in retaining patients long-term.
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3.2KNews BriefsIs ChatGPT Better At Communicating with Patients than Doctors?
New findings that call into question doctors' communication skills.
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3.7KPatient Engagement4 Ways to Be More Emotionally Intelligent & Get More Returning Patients & Referrals
Approaching patient interactions with greater emotional intelligence.
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4.7KPatient EngagementHow to Have Emotionally Intelligent Payment Conversations with Patients
Sponsored Content By Patty Casebolt Chief Quality Officer Medical Eye Center June 24, 2020 When you prescribe eyewear to improve your patients’...
