Providing outcome-based healthcare by empowering the patient.
The impact of addressing patient concerns.
Bad news delivery strategies for optometrists.
The huge impact of a small change in words.
A few key ways to bring your practice into the 21st century.
The important role played by EQ in retaining patients long-term.
Building patient relationships that prime your practice for growth.
What parents need to know about Ortho-K vs. other myopia management.
The best way to inform patients of potentially upsetting news.
Building bonds that create an abundance of returning patients.
Creating office experiences that make families want to return.
Approaching patient interactions with greater emotional intelligence.
Delivering patient education that improves both care & profitability.
Conversations with parents that can change a practice's growth trajectory.
Actions to take to keep patients coming back for more.
Office environment changes that spur optical sales & new appointments.
Using a healthcare registry to deliver patient-centered care.
Creating lifelong patients who are loyal to your practice.
Helping patients relax to create better, more profitable office visits.
The front-desk transformation pleasing patient & improving efficiency.
Strategies that make good patient outcomes more likely.
Helping patients to take ownership of their health.
Conversations that move the needle on care & profitability.
Learning exactly what your patients experience in your office.
An easy way to bring care & eyewear to patients in need.
Practice-building conversations with patients.
How asking the right questions empowers patients.