{"id":24158,"date":"2019-02-12T08:30:33","date_gmt":"2019-02-12T13:30:33","guid":{"rendered":"http:\/\/www.reviewob.com\/?p=24158"},"modified":"2019-02-12T11:24:06","modified_gmt":"2019-02-12T16:24:06","slug":"how-accessible-metrics-support-decision-making","status":"publish","type":"post","link":"https:\/\/reviewob.com\/how-accessible-metrics-support-decision-making\/","title":{"rendered":"How Accessible Metrics Support Decision-Making"},"content":{"rendered":"

Sponsored Content<\/span><\/p>\n

\"\"<\/p>\n

Staff Report<\/strong><\/p>\n

Jan. 30, 2019<\/strong><\/p>\n

David Kading, OD, of Seattle, Washington, says that it\u2019s clear that what optometrists do in the exam room generates revenue for a practice. But that\u2019s certainly not the only place to gain \u2013 or miss opportunities to gain \u2013 a better financial footing. \u201cIf we\u2019re losing money by missing these opportunities, we cannot buy new equipment or invest in the latest and greatest technology,\u201d he says.<\/p>\n

That\u2019s why Dr. Kading is such as an advocate for tracking key performance indicators in his practice. \u201cI have had a spreadsheet that is 150 lines long. It has taken me a considerable amount of time to fill out that spreadsheet and look at every data point,\u201d he says. He does love the detail, but it\u2019s not a practical system.<\/p>\n

So Dr. Kading installed Glimpse, a dashboard management system from ABB OPTICAL GROUP. The system provides him and others in the office with an at-a-glance tracking. He can analyze key metrics at a daily, weekly or monthly window, for example, and compare that period to others.<\/p>\n

\u201cWith three practice locations and six doctors, it lets me see not only how we are doing as a group but also how I am doing. Or I can look at how one optician is doing, even tracking how factors \u2013 such as the doctor on that day \u2013 can affect the numbers,\u201d he says.<\/p>\n

Glimpse has worked with Dr. Kading to align the data points that the system tracks with precisely the metrics that Dr. Kading wants to see; that is a benefit to him as he has long been accustomed to tracking key indicators.<\/p>\n

\"\"Just the Facts<\/strong><\/span>
\nBeing able to track these indicators gives Dr. Kading some level of control. He can make decisions backed by data about how and when to change processes or adjust pricing, for example. So he feels that his staff would gain some of those same benefits by following at least some of these metrics.<\/p>\n

The staff can see some of the gross sales numbers so that they stay goal-oriented. For example, Glimpse provides him with a look at his contact lens services fees and sales, presenting the data of what percentage of his contact lens sales were by modality on a daily, weekly, monthly basis or longer. \u201cWe are at 95 percent daily disposable sales,\u201d he says, \u201cbut to make sure that we stay at such a high number, we need to be able to react if we start seeing the metric slip.\u201d<\/p>\n

Similarly, it becomes very easy for the opticians to track anti-glare lens or multiple-pair sales, for example. \u201cThe facts don\u2019t lie, and when I can present this information to the staff, it\u2019s not personal. We\u2019re not saying, \u2018You\u2019re doing a great job,\u2019 which is something we cannot really measure, but we can say, \u2018Our AR rate is dropping.\u2019\u201d<\/p>\n

He can also set up the system with a friendly game and allow everyone involved to see the metrics as they compete to see who can reach the highest level of sales or production targets.<\/p>\n

\"\"<\/a><\/p>\n

Click HERE<\/strong><\/a>, or the image above, to learn more about Glimpse from CEO Casey Hedberg.<\/p>\n<\/div>\n

Objectivity<\/strong> <\/span>
\nThat same objective measurement has helped him adjust the way he sees events in the different practice locations. The three practice locations are fairly different, in terms of size and how busy they are. \u201cSometimes I got down on the staff in the smaller practice because the impression was that we were not doing as well there as we were in the larger office. Even when the smaller office revenue was up, it wasn\u2019t up as much as it was in the bigger office.\u201d However, he took a more careful look and saw that while the overall numbers weren\u2019t as high, the smaller office was in some cases outperforming the other offices in the rate and percentage.<\/p>\n

<\/p>\n

\n

Other Pieces to Explore<\/h4>\n
How to Increase Your Practice\u2019s Profitability with Dashboard Management<\/span><\/a><\/span><\/p>\n

Dashboard Management: Compare Your Practice to the Best of the Best<\/span><\/a><\/span><\/p>\n

Dashboard Management System: How to Get the Most Out of It<\/span><\/a><\/div>\n<\/div>\n

<\/div>\n

Context<\/strong><\/span><\/span>
\nThat\u2019s the kind of context that Glimpse can put at his fingertips. Even more importantly, it can provide an outside perspective, too. \u201cWe had been comparing ourselves to ourselves,\u201d he says, when his spreadsheet was the guiding document. \u201cIf we were doing well compared to how we did last year, we felt good.”<\/p>\n

While it\u2019s important to track growth, Glimpse adds a database feature that allows the practice to see how it compares to other practices in the same revenue range and even to other Vision Source practices in the same revenue range. \u201cEach of these comparisons may mean something different to you, but altogether, it provides a baseline to know how you\u2019re doing.\u201d<\/p>\n

 <\/p>\n

\"\"David Kading, OD<\/strong>, is the owner of Specialty Eyecare Group<\/strong><\/a> in Kirkland, Wash.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

The many ways you can improve with dashboard management.<\/p>\n","protected":false},"author":95,"featured_media":24562,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[478],"tags":[955,1049,337,772,793,773,485,58,809,808],"yoast_head":"\nHow Accessible Metrics Support Decision-Making - Review of Optometric Business<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/reviewob.com\/how-accessible-metrics-support-decision-making\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Accessible Metrics Support Decision-Making - Review of Optometric Business\" \/>\n<meta property=\"og:description\" content=\"The many ways you can improve with dashboard management.\" \/>\n<meta property=\"og:url\" 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