Dr. Andrews, center, with his practice associates. Dr. Andrews says RevolutionEHR is a huge reason his practice has achieved strong growth over the last decade.
Optometry practice growth and innovation with the right EHR.
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By Jonathan D. Andrews, OD, FAAO
Jan. 22, 2025
As I reflect on the past decade of my journey in our family-focused optometry practice, I am filled with pride and gratitude.
Founded in 1981 by my father and his partners, our practice has evolved significantly since I joined in 2014.
While we had a solid foundation, we were still operating with paper records, which limited our efficiency and growth potential.
Here is how we transformed our practice, the key factors behind our growth and the role that RevolutionEHR played in this journey.
A Leap into the Digital Age
When I stepped into the practice, one of my first initiatives was to transition us to a modern EHR system. I spent countless hours shadowing various private practices to understand different EHR platforms.
I chose RevolutionEHR, a decision that has proven transformative. The ability to document patient care comprehensively and leverage data for performance tracking is invaluable.
As I often say, “If you can’t measure it, you can’t improve it.”
By capturing and analyzing key metrics, we identified areas for improvement and implemented meaningful changes.
Our Growth Story
In 2014, our practice’s gross revenue was approximately $1.2 million. By the end of 2024, we hit our goals to achieve $3.7 million in gross revenue—a remarkable testament to our team’s hard work and commitment to high-quality care.
By the end of 2025, we anticipate reaching $4.8 million. This growth is not just about numbers; it reflects our expanded services, increased patient volume and our dedication to serving our community while staying true to our family-oriented roots.
Key Factors Behind Our Success
Our growth is the result of a multifaceted approach. Here are key elements that contributed to our success:
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Practice Culture: We foster a culture of collaboration and continuous improvement, ensuring that every team member feels valued and empowered.
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Talent Acquisition and Development: Attracting and nurturing skilled professionals is crucial. We prioritize hiring individuals who align with our values and are committed to delivering exceptional care.
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Patient Relationship Management: Building strong relationships with our patients is a cornerstone of our practice. We listen to their needs and adapt our services accordingly.
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Marketing and Branding: Effective marketing strategies helped us reach new patients and communicate our unique offerings.
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Continuous Innovation: Staying ahead of industry trends and embracing new technologies allowed us to enhance our services and improve patient experiences.
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Operational Efficiency: Streamlining our processes enabled us to serve more patients without compromising quality.
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Strong Financial Management: Keeping a close eye on our finances allowed us to reinvest in our practice and support our growth.
RevolutionEHR: Our Strategic Partner
RevolutionEHR is instrumental in our growth journey. Their online patient scheduling system significantly reduced call volume, allowing our front desk staff to focus on creating a welcoming in-office experience. The robust reporting tools enabled us to analyze patient encounters in detail, identify trends and pinpoint areas for improvement.
One standout feature is the patient portal, which allows patients to access their prescriptions and balances electronically. This transparency empowers patients to engage in their care actively.
Additionally, the wide range of integrations allow us to streamline our communication and prescription processes, enhancing our overall efficiency.
Enhancing Patient Care
RevolutionEHR also improved our ability to provide better care. With instant access to comprehensive patient records, we can make informed clinical decisions during each visit. The platform’s task management system ensures that critical follow-ups are not overlooked, allowing us to maintain a high standard of care.
Moreover, the seamless integration with diagnostic imaging systems enables us to quickly upload and review images, ensuring timely and accurate diagnoses. The analytics and reporting features allow us to monitor patient trends and proactively address potential issues, further enhancing our care quality.
Looking Ahead: Challenges and Opportunities
As we look to the future, we face several challenges that require our attention. One of our primary goals is to make our services more accessible. We want patients to schedule appointments easily through our website, aligning with modern consumer expectations.
Effective communication is also crucial; we need to leverage technology to ensure we’re reachable in ways that suit our patients’ preferences.
The rapid pace of technological advancement in eyecare presents both opportunities and challenges. We must stay ahead by incorporating cutting-edge diagnostic tools and utilizing artificial intelligence to enhance patient interactions. Recruiting and retaining skilled professionals who align with our practice culture is also a priority.
RevolutionEHR: A Partner for the Future
RevolutionEHR will continue to play a vital role in helping us tackle these challenges. By listening to its user base and making necessary changes, the platform supports us as we scale our offerings. Features like task management and referral documentation ensure seamless integration of new services into our workflow.
The continuous updates and adaptability of RevolutionEHR keep us at the forefront of technological advancements. Its user-friendly design simplifies workflows for our staff, allowing them to focus on delivering excellent care.
High-Quality, Innovative Care Powered By the Right Technology
Looking back on our practice’s journey over the past decade, I am proud of what we have achieved together. Our growth in revenue and patient volume is a testament to our commitment to providing high-quality, innovative care.
With the support of RevolutionEHR, we are well-equipped to navigate the challenges ahead and continue serving our community with excellence.
If you’re considering a similar transformation in your practice, I encourage you to embrace technology, foster a strong practice culture and prioritize patient relationships.
Together, we can elevate the standard of care in our communities.
For more information about RevolutionEHR, please visit www.revolutionehr.com
Jonathan D. Andrews, OD, FAAO, is the owner of Optometric Associates in New Holland, Penn. To contact him: DrJAndrews@optometricassociates.net
