All staff training Articles

Unlocking Profitability: How I Increased Revenue Per Patient to $1,562

Proven strategies to increase per-patient revenue.

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Host Effective Offsite Training Without Breaking the Bank

Effective offsite training boosts staff engagement, impacts the bottom line By Matthew Ward, OD When was the last time you stepped away...

Photo of Dr. Ada Noh and a staff member. Dr. Noh shares the lessons she learned from a book on creating a differentiating patient experience.

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Patient Engagement

Lessons From a New York Restaurant That Changed My Approach to Patient Care

Creating a differentiating patient experience.

Dr. Thanh Mai with his staff doing a meeting with virtual employees illustrating an article on the power of virtual team members.

From Our Editors

How We Hired a Bunch of Invisible Ninjas and Transformed Our Optometry Business

The power of virtual team members By Thanh Mai, OD Sept. 17, 2025 Let’s get real—virtual team members (VAs) aren’t futuristic fantasies....

Shocked or disgusted woman covering her face with hands

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Workplace “Compliments” That Cross the Line: What Harassment Often Looks Like

Tips for avoiding sexual harassment in your practice.

Picture of person being helped by optician trying on glasses to illustrate article about integration of price quote software with ehr.

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Software Solutions/EHR

The New Price Quote-Crystal PM Integration Poised to Deliver Huge Gains in Practice Efficiency

Game-changing price quote software, Crystal PM integration.

Dr. Laurie Sorrenson confers with Practice Compliance Solutions. Dr. Sorrenson offers tips for assembling a team of consultants and mentors for when difficult challenges arise.

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From Our Editors

Knowing When to Ask for Help is Being a Good Leader

Assembling a team of management consultants and mentors By Laurie Sorrenson, OD, FAAO Sept. 3, 2025 As optometrists—and especially as practice owners—we’re...

Casie Pfohl in her practice's optical. She shares details on two essential optometry vendor partnerships.

The Personalized Vendor Partnerships Helping One Practice Thrive in Three Rural Communities

Two transformative vendor partnerships.

Dr. Robert Phyfer standing next to us Optovue Solix, a key practice technology in his office.

2.1K

Instruments

The Technology That Helped Grow Our Practice From $1.6M to $2.7M—Without Working Weekends

Practice technology that powers impressive growth.

Dr. Julie Helmus, seen in this photo hiking, shares tips for creating a practice you can step away from.

My Practice Survives Without Me Every Summer. That’s the Point.

Creating a practice you can step away from.

Dr. Ann Hoscheit on a staff retreat. Dr. Hoscheit shares tips for creating engaged teams.

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Contented Cows Give Better Milk: A Tool to Help You Create Engaged Teams

Creating engaged teams that keep your patients engaged too.

Dr. Clayton Tyler Boyd with a patient using an OCT, of his key investments, discussing OCT findings

Instruments

3 Practice Investments: 2 Generating $63K & 1 Saving Us $18K Yearly

Investments that transformed a rural practice.

Dr. Nishi Mehdiratta in her office. Dr. Mehdiratta shares her top dry eye investments.

2.9K

Dry Eye And Aesthetics

Building a Million-Dollar Dry Eye Niche—Peer Tips for Real Practice Growth

Powerful dry eye investments.

2.1K

Frames

What Opticians Need Most From Practice Owners (and How It Fuels Profitability)

Empowering your opticians.

Barbra Dey (left as you look at photo) with . Dr. Babcock from Rocky Mountain Eye Center in MT an MD/ OD practice. Dey shares tips for making most of relationships with vendor reps.

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Specific Ways to Leverage Vendor Reps to Increase Profitability

Turning vendor reps into your practice's best friends.

The opticians of Dr. Klein's practice who boost frame sales during trunk sales and beyond.

1.5K

Frames

Creating a Trunk Show that Generates $30K-$50K in Gross Sales in Just One Day

Dramatically increasing frame sales.

Patient happy with her patient experience in an office.

1.4K

Patient Engagement

Turn Your Patients into Raving Fans

Giving patients an experience worth returning to.

Dr. Thanh Mai talks to peers about AI-related ways to facilitate growth.

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From Our Editors

Growth Isn’t About Doing More — It’s About Solving the Right Problems

Paving the way for profitable practice growth By Thanh Mai, OD May 21, 2025 In private practice, growth is always on our...

2.4K

Powerful Ideas from Outside Optometry: 16.7% Increase in Revenue Per Exam

Finding fresh practice improvement ideas.

Dr. Starkey (second from right as you look at photo) with the other doctors in her practice. Dr. Starkey says the practice is taking a proactive approach to evaluating how best to offset the impact of Medicare cuts.

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Managed Care

Update: What to Expect & How to Plan for Likely Medicare Reimbursement Cuts

Planning for likely Medicare reimbursement cuts.

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Common Emergency Situations that Happen in OD Offices—and How to Handle Them

Emergency preparedness in eye care.

2.0K

Metrics

How I Navigated My Top Challenges as a Practice Owner to Double Per-Patient Revenue Within 5 Years

Challenges of starting an optometry practice.

2.2K

8 Strategies Proving Invaluable to Our Practice Growth & Profitability

Optometry practice profitability strategies.

1.9K

How Firing the Bad Apples Can Enhance Employee Satisfaction & Profitability

Maintaining employee satisfaction.

2.7K

Finances

Why Am I Not Getting Paid? Administrative and Operational Challenges Could Be to Blame.

Addressing revenue leakage challenges.

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