All patient experience Articles
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3.5KStaff Management5 Steps to Hire for Attitude
The difference the right attitude in employees makes.
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3.7KPatient EngagementWhy Patients Are In Your Chair & 4 Ways to Ensure They Leave Happy
By Diane Palombi, OD May 26, 2021 When you’re a practice owner, as I was for 12 years before retiring, it’s easy...
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4.7KPatient Engagement3 Patient Pain Points I Am Growing My Practice By Addressing
By Clint Taylor, OD May 12, 2021 We want our patients to have positive, memorable experiences at our offices. To reach this...
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4.0KGeneral ManagementThe 3 Areas of Continuous Improvement that Are Building My Practice
How to do ever better for patients while building profitability.
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5.2KPatient Engagement4 Transformational Principles that Built a Practice with an 80% Patient Return Rate
Using lessons from outside of optometry to provide better care & spur practice growth.
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11.8KLensesThe Most Important Things to Do to Reduce Glasses Remakes
Tips on reducing glasses remakes to ensure patients' expectations are exceeded.
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21.9KOffice Design10 Ways We Manage Patient Flow in Our Office
Improve your patient experience by lessening the wait.
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16.2KOffice Design3 Office Improvements with Low Cost & High Impact
Make your office experience worth returning to.
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3.3KWebinarsHow Do You Deliver the Best Patient Experience from A-Z?
Learn how to exceed patient expectations and generate friends & family referrals.
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10.8KPatient EngagementHow Consumers Make an Optical Purchase
Insights into how your patients shop & decide to purchase.
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10.4KOffice Design4 Upgrades We Made Sure Our New Office Space Included
A practice owner shows how he created a new, exciting office space.
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8.2KPatient EngagementThe Good & Bad: What a Retired OD Noticed as a Patient in 3 Offices
The best and worst of recent eyecare experiences.
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7.0KPatient EngagementStep-by-Step: Seeing Your Practice Through Your Patient’s Eyes
By Justin L. Manning, OD, MPH, FAAO Feb. 26, 2020 Your patients see things differently than you or your staff do. You...
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3.8KPatient EngagementHow Consumers Do Additional Research on Treatments, Products & Providers
How consumers conduct research Sponsored Content >>Click HERE, or the image above, to download “How Consumers Do Additional Research on Treatments, Products...
