All employees Articles
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1.6KInsights From Our EditorsUnderstanding Your Office’s Emotional Culture
Using emotional culture inventory surveys.
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1.1KStaff ManagementHow We Invest in Our Team to Achieve 28% Net Profitability on $3,600,000 Annual Revenues
Investing in your team to make care & profitability soar.
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2.1KStaff Management3 Ways We Serve as Role Models for Our Employees to Create the Practice We Want
Modeling professional behavior for staff.
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1.4KStaff ManagementHow We’re Empowering Our Employees to Do What They Do Best
Freeing employees to focus on helping patients.
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1.7KStaff ManagementHow to Conduct a “Stay Interview” with Employees
A way to ensure the employees you rely on stick with you.
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2.7KStaff Management“Your Interview Is Here… And They Have Pink Hair!”
Rethinking what it means to look "professional."
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2.0KStaff ManagementHow We Are Educating the Next Generation of ODs AND Seeing 4-5 More Patients Daily
Training fourth-year optometry students & transforming your ability to delegate.
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2.9KInsights From Our EditorsWords Matter: The Importance of Choosing Your Words Carefully When Referring to Your Team Members
The importance of showing respect when speaking to and about your team. By Laurie Sorrenson, OD, FAAO Oct. 4, 2023 “My girls...
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1.8KInsights From Our EditorsPutting Autonomy, Mastery & Purpose Into Action
Implementing three transformative staff management concepts in your practice. By Laurie Sorrenson, OD, FAAO Sept. 13, 2023 This article sums up the...
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3.2KInsights From Our Editors4 Things We Do to Give Our Employees a Sense of Purpose
Specific actions to help employees find purpose and become more engaged. By Laurie Sorrenson, OD, FAAO August 30, 2023 In my last...
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1.8KStaff ManagementHow Cross-Training Employees Enables Us to Generate at Least $1,000 More Daily
Cross-training employees to improve care & maximize profitability.
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1.8KInsights From Our EditorsUnleashing Autonomy, Mastery & Purpose in Your Office
How to give your staff autonomy to enhance patient care and profitability. By Laurie Sorrenson, OD, FAAO August 16, 2023 In the...
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2.0KStaff ManagementHow Improving Psychological Safety Reduces Staff Turnover
Ensuring employees feel your office is a safe, secure place to work.
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2.3KInsights From Our Editors3 Steps to Successfully Having a Tough Conversation
By Laurie Sorrenson, OD, FAAO August 9, 2023 Hey there! We’ve all been in situations where we must tackle a difficult conversation...
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4.1KInsights From Our EditorsHow to Be a Boss Employees Won’t Quit
By Laurie Sorrenson, OD, FAAO July 26, 2023 When you look at the research on employee retention, one thing usually stands out...
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3.4KInsights From Our EditorsWe have TOO MANY meetings! – Said NO optometrist ever!!
By Laurie Sorrenson, OD, FAAO July 19, 2023 So, I did some digging to figure out how many meetings the average $1...
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3.2KStaff ManagementWhat to Ask & NOT Ask During Job Interviews with Prospective Employees
How NOT to get yourself into trouble when interviewing potential employees.
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2.3KInsights From Our EditorsWhat Motherhood Teaches You About Managing Widely Differing Personality Types
By Laurie Sorrenson, OD, FAAO May 10, 2023 As a mother of two wonderful sons and an amazing stepdaughter, I have gained...
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3.1KStaff ManagementHow I Engage Employees to Keep them 4 Years on Average & Have Kept 30% Over 8 Years & 20% 10+ Years
Secrets to engaging employees to keep them for years.
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2.8KStaff ManagementHow We Kept 25 of 29 Team Members Through the Great Resignation
What employees told 1 practice about why they chose them--and stayed.
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2.8KInsights From Our Editors3 ODs on Transformative Staff Management Improvements
By ROB Editors March 15, 2023 Training and managing staff is one of the most challenging parts of practice ownership. Here’s what...
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2.8KStaff ManagementHow to Tap Into Training that Took 1 Practice’s Multi-Pair Sales from 8% to 22%
Transformative staff training tools that can change your practice.
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2.7KStaff Management
How to Lead a Practice to 4-7% Revenue Growth 10 Years Straight
Leading your team to provide better care & help you generate profitability.
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2.2KStaff ManagementHow Spotlighting Core Values Resulted in 20% Higher Collections at Front Desk
Spotlighting core values to improve care & profitability.
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6.1KPractice Management4 Things Ted Lasso Does That Our Practices Need to Do Too
Lessons in spurring your practice team to greatness.
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8.0KPractice Management3 Practice Mistakes Costing Me Thousands of Dollars that I Turned Around
Identifying & correcting dire management mistakes.
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6.3KPractice ManagementMy Most Valuable Staff Training & Practice-Building Resource
Staff training resources to grow a profitable practice.
