All customer experience Articles
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748Practice ManagementThe Out-of-the-Box Thinking & Data Analysis Propelling 10%+ Per-Patient Revenue Increase
Optometry practice growth strategies.
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1.2KPractice ManagementThe Industry Partner that Helped Us Achieve 22% Increase in Per-Patient Revenue
Boosting practice performance with the right industry partner.
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518Patient ExperienceWhat 1 Big-Box Retailer Can Teach Independent ODs About Customer Service
The value of a prudent, yet liberal, return & refund policy.
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1.3KInsights From Our EditorsWhy Efficiency is Critical & 7 Ways Our Practice Improved It
Giving your practice an efficiency boost. By Laurie Sorrenson, OD, FAAO May 1, 2024 Efficiency is incredibly important in our practice. It...
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3.4KInsights From Our EditorsThe Magic of “That’s Horrible!”
A phrase that’s exactly what angry patients want to hear. By Laurie Sorrenson, OD, FAAO Dec. 13, 2023 Have you read the...
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3.1KPractice ManagementThe Service-Driven Sales Approach that Increased Our Revenue Per Exam 10%
The difference service-driven sales makes to patients & practice profitability.
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3.8KPractice ManagementThe Technologies to Adopt to Keep Your Practice Profitable
Practice technologies to keep pace with patient expectations.
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5.8KInsights From Our Editors5 Retail Trends Likely to Impact OD Practices for the Next 5 Years
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 16, 2022 Retail trends often impact eyecare practices. Here are five...
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4.4KPatient Experience3 Ways to Take Customer Service in Eyecare to the Next Level
3 ODs share how they are exceeding patients' expectations.
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2.7KInsights From Our EditorsHow Patients Perceive Your Practice & How to Change That Perception to What You Want It to Be
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Sept. 28, 2022 Your patients may perceive your practice differently than you...
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2.8KPractice ManagementThe International Brand We Are Leveraging to Build a Profitable Eyecare Practice
Creating a new practice with support to elevate care & patient experience.
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3.6KPractice ManagementWhat Disney Knows that My Practice Benefited from Learning
The powerful model for customer service provided by Disney.
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3.4KNews Briefs ArchiveWarby Parker’s Co-Founder: Why WP Is Opening In-House Labs & the Company’s Long-Term Goals
Insights from Warby Parker's Co-Founder & Co-CEO.
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3.4KPatient ExperienceDo These 3 Things to Map Your Patients’ Journey & Transform Their Experience in Your Office
Learning exactly what your patients experience in your office.
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5.9KInsights From Our Editors5 Reasons You’re Falling Behind in Patient Experience
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 12, 2019 Your patients deserve both great care and a great...
