All conflict resolution Articles
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306Insights From Our EditorsThe Art of the Win-Win: Take Away Without Losing Trust
Making it a win-win By Bethany Fishbein, OD April 9, 2025 Leadership is full of tough decisions, and sometimes that means taking...
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1.0KPractice ManagementHow I Navigated My Top Challenges as a Practice Owner to Double Per-Patient Revenue Within 5 Years
Challenges of starting an optometry practice.
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536Staff ManagementThe Mindset Change that Vastly Improved My Ability to Manage Employee Termination
Employee termination best practices.
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1.1KStaff ManagementHow Firing the Bad Apples Can Enhance Employee Satisfaction & Profitability
Maintaining employee satisfaction.
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1.6KInsights From Our EditorsGetting Comfortable With Conflict
Creating a strategy for the conversations you dread By Bethany Fishbein, OD In my last column, I talked about the importance of...
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2.3KInsights From Our EditorsIs Indirect Communication Wrecking Your Office Culture?
An essential change to how you & your team communicate. I know everyone will enjoy reading Dr. Bethany Fishbein’s article about one...
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3.6KInsights From Our EditorsThe Magic of “That’s Horrible!”
A phrase that’s exactly what angry patients want to hear. By Laurie Sorrenson, OD, FAAO Dec. 13, 2023 Have you read the...
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2.5KInsights From Our Editors3 Steps to Successfully Having a Tough Conversation
By Laurie Sorrenson, OD, FAAO August 9, 2023 Hey there! We’ve all been in situations where we must tackle a difficult conversation...
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7.5KStaff Management8 Secrets to Retaining Employees for 15+ Years
Tips for building a team likely to stick with you for many years.
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5.3KInsights From Our EditorsKey Steps to Manage Conflict Within Your Staff
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD May 29, 2019 Work groups at their best are cooperative and productive....
