News Briefs Archive

Solutionreach Adds Net Promoter Score Functionality to Patient Management

Oct. 12, 2016

Solutionreach, a company that specializes in patient relationship management (PRM) solutions, has added Net Promoter Score (NPS) insights to its platform. This enhancement is designed to benefit health care practices by allowing them to more effectively measure and promote patient loyalty and satisfaction.

NPS allows providers to measure and gather immediate feedback on their patient’s experiences, in turn, shaping actions to better their practice. As NPS reflects the overall patient experience, it enables providers to stay focused on delivering the highest quality of care, the company said. In addition, NPS acts as an extension of Solutionreach’s PRM platform, bridging the communication gap between providers and patients.

“We use NPS to measure the loyalty of our own customer base,” says Jim Higgins, founder and CEO of Solutionreach. “We wanted to empower providers with insights into their patient’s perceptions that will help them make more informed decisions.”

For more information, visit www.solutionreach.com or call (866) 605-6867

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