Dec. 21, 2016
Effective staff management equips your practice with employees able to provide superior service to patients, and be partners to you in the growth of your practice. Here are five ROB contributors who excel at working with and inspiring staff.
Eight Ways to Maximize Staff Productivity
By Thuy-Lan Nguyen, OD
Our practice works hard to keep our employees productive and focused on patient care. Here are key ways to boost productivity, and some of the distractions that could damage productivity–and what to do to emphasize the positive use of tools like smartphones and tablets, while decreasing the chances of these things becoming distractions.
>>READ MORE>>
Cross-Train Staff for Consistent, High-Level Patient Care
By Dave Anderson, OD
Failure to deliver the best care and services because one person is out sick is not acceptable. It is costly to your practice, and avoidable through cross-training. Our four-OD, 19-support staff practice, which delivers over 6,000 exams per year, has found cross-training to be an effective way of ensuring consistent care. >>READ MORE>>
Increase Profits by Adding Staff: Tips on Timing & Recruitment
By Peter J. Cass, OD
My practice prides itself on the high level of customer service that we deliver to patients. That service begins with recruiting the right employees to serve patients. Over the years we have developed a system to decide when new employees are needed, and then to find and hire the people we feel are best matched with our practice mission and patient needs. >>READ MORE>>
Commit to Continuous Staff Training: It Pays Off
By Danny Clarke, OD,
and Joely Anderson, office manager
Recruiting the right employees only takes you halfway to delivering high-quality care to patients. The other half of the challenge is training those employees. My practice takes a systematic, consistent approach to ensuring staff is prepared to deliver service to patients, and to help grow the practice. >>READ MORE>>
Empower Employees to Solve Problems, Free Up OD Time
By Mike Rothschild, OD
My practice prides itself on the high level of customer service that we deliver to patients. That service begins with recruiting the right employees to serve patients. Over the years we have developed a system to decide when new employees are needed, and then to find and hire the people we feel are best matched with our practice mission and patient needs. >>READ MORE>>
