1. Dissatisfaction with Eyeglasses
2. Waiting too long for appointment to begin
3. Misunderstanding about vision benefits
4. Patients perceiving staff as rude or insensitive to their needs
1. Dissatisfaction with Eyeglasses
2. Waiting too long for appointment to begin
3. Misunderstanding about vision benefits
4. Patients perceiving staff as rude or insensitive to their needs