Scott A. Jens, OD, FAAO, CEO of RevolutionEHR, advises ODs to encourage patients to use EHR portals to communicate their issues and to be more engaged in their treatment plans. When utilized, patient portals streamline office visits and raise the levels of communication and care.
ACTION POINTS
Engage patients. Encourage patients to outline their eye health issues in a pre-exam interview online. Their input prepares you to provide better care.
Streamline workflow. With patient information already in the system, your staff can improve workflow and set up diagnostic testing.
Assess readiness. Analyze patient portal features in your EHR system, and get staff on board with the advantages of maximizing patient portal usage.
Scott A. Jens, OD, FAAO, is co-owner of Isthmus Eye Care, with offices in Middleton and Madison, Wis. In addition, Dr. Jens is the CEO of RevolutionEHR, a provider of online-based electronic health records. He can be reached at: sjens@revolutionehr.com.
