Contact Lenses

Our Indispensable Resource for Keeping Costs Down & Patient Experience and Profitability Up

A practice resource that changes what you can do for patients and your business.

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Dr. Box outside his office. He says that ABB Optical Group empowers his practice to provide a great patient experience while growing profitability.

Dr. Box outside his office. He says that ABB Optical Group empowers his practice to provide a great patient experience while growing profitability.

By Daniel Box, OD

July 24, 2024

Owning a successful independent practice requires keeping your expenses down while delivering great care and a great patient experience.

Here are the details on a resource, ABB Optical Group, that allows us to deliver exactly what our patients need and expect, all the while growing a profitable business.

An Independent Business Partner that Always Comes Through for Me

I have been an ABB customer since opening my practice in August 2023. The prices ABB offers for its contact lenses, stock lenses and lab services make them invaluable to my practice’s success.

ABB Labs’ high-quality, yet affordable products and services, combined with their ability to deliver fantastic and accurate jobs, is essential to what we can do for patients and our business.

Errors in product orders or lab service jobs are very rare, but if they do occur, ABB always responds quickly and is easy to work with in getting those errors fixed, even when the errors are our own.

For example, we had a lab job that our team overlooked ordering on time. When we called ABB and asked for help, they got the glasses done and out to us in just two days.

The Help We Need to Wow Patients

Our patients are consistently impressed by what we can do for them, often as a result of ABB Labs’ assistance.

For instance, we had a severe myopic lens job that no other lab would attempt. ABB produced a cosmetically pleasing -20D pair of glasses. Our patient became emotional when presented with it. It was the best thing that patient ever received.

ABB Labs’ lens product quality is always the best choice cosmetically, in addition to visually. That makes these lenses appealing and the best choice for our patients’ vision needs.

In addition, ABB always matches the base curve of the lenses to the prescription and the frame to create the best-quality product possible.

Keeping Costs Under Control While Propelling Efficiency

ABB Labs supplies us with the specialty lenses we need for our in-house surfacing lab at better prices than anyone else. Moreover, they are able to supply our needs very efficiently. We never have to worry about long wait times for the lenses, or lenses that will be exorbitantly priced.

No other lab we looked at has been able to match the quality or value we get from ABB Labs. Being able to order special lens designs all the way to ordering stock lenses, and getting them within a few days, if not the next day, is priceless in its value to our patient care, efficiency, and, ultimately, our profitability.

When we don’t have to spend as much to get a quality freeform product, it makes it possible to pass the savings on to our patients.

They remember how fast we got them the products they needed, and at what a great price, and return to us repeatedly for care and purchases.

Online Contact Lens Ordering that Pleases Patients & Saves Staff Significant Time

ABB’s online contact lens ordering platform, now powered by Abby, makes ordering new contacts a breeze, both for our staff and patients. Contacts get shipped directly to patients, cutting down on needed staff time to facilitate the orders and then accept the orders in our office and contact the patients to pick the orders up.

The online platform is easy to understand, and it takes you through step-by-step on what you need to do get the contacts ordered. This makes it so simple to use, both our patients and staff appreciate how user friendly it is.

Patients love how fast and convenient it is to buy and order contacts from us, thanks to our relationship with ABB. This makes it much more likely that they buy from us versus a competitor or online contact lens retailer.

ABB Optical Group gives us what we need to keep patients coming back to our office, and choosing us over the many other options they have today for their eyecare needs. ABB gives us the edge we need to compete at our best.

Learn more about how to get more time back in your day by working with ABB.

Daniel Box, ODDaniel Box, OD, is the owner of Box Eye Care in Tuscaloosa, Ala. To contact him: danbox@aol.com

 

 

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