A Walman Optical Lab employee meticulously inspects the prescription accuracy and lens quality, applying expert craftsmanship to ensure every order meets the highest standards.
Finding the best optical lab for YOUR practice
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By Walman Optical
March 19, 2025
For eye care professionals, selecting the right laboratory partner is a critical decision that impacts patient care, practice efficiency and business success.
Walman Optical has earned its reputation as the lab of choice for independent practices across the country by delivering high-quality work, personalized service, a knowledgeable consultative approach and valuable educational opportunities.
Commitment to High-Quality Work
At the heart of Walman Optical’s success is its unwavering commitment to quality. Precision, accuracy and consistency define every lens and frame processed in Walman Optical labs, ensuring that practices receive only the best for their patients.
“Our practice has been working closely with the Walman Optical team for over 12 years and the relationship allows our practice the ability to provide superior quality products to our patients,” says Katherine Henning, OD, of Blue Ridge Eye Care. The optical lab staff consistently manufactures superior, accurate products in a timely manner and the customer service team is readily available when their assistance is needed.”
“Our alliance with our laboratory is very important to us. Primary to our needs are quality of work and pricing. Pricing from Walman has always been competitive; we know this as we constantly monitor the competition, says Jeff Brooks, of Optical Lead Roosevelt Vision. “Quality of work, though, stands alone as the most critical component to our choice in laboratories.”
“Our patients receive their jobs on time, without any quality issues, and leave seeing clearly,” says Ryan Williams, CEO of InFocus Eyecare.
Personalized Service That Sets Walman Apart
Unlike labs that rely on call centers, Walman Optical prioritizes direct, personalized service. Dedicated account representatives and in-lab customer service teams work closely with practices, ensuring seamless order tracking, quick issue resolution and customized support tailored to each practice’s unique needs.
“Ranking right alongside quality of work is the multi-level personalized service we receive from our long-time account representative, from our customer service lead who monitors and reports on the status of the large volume of orders in process at any one time, and to the on-site customer service team that is in constant communication with us,” Brooks notes. “We feel the in-lab staffing is a key factor in the effective and knowledgeable care we receive. Labs using a call center model for customer service cannot offer the same levels of direct care.”
“We don’t have many issues, but the rare time that we do, the customer service team is supportive and attentive to get the issue resolved. The Evansville and Toledo labs have been amazing to work with,” Williams emphasizes.
A Consultative Approach to Practice Success
Walman Optical goes beyond being a supplier—it is a trusted partner in practice growth. With a team of knowledgeable representatives, Walman provides consultative support, helping practices optimize vision plan offerings, select the best products and implement strategies that enhance both patient satisfaction and profitability.
“Our Account Manager, Tim, has a thorough knowledge of the Walman product portfolio and provides many educational opportunities for our staff to stay up-to-date on optical technologies and benefits,” Henning points out. “Tim also assists our team in navigating vision plan offerings so that our patients are able to get the best product for their vision needs while maintaining profitability for the practice and affordability for the patient.”
“Walman helped us by looking at various lens options to ensure we are providing excellent products to our patients while maximizing our revenue opportunity, especially with insurance plans, which has been instrumental for us in improving our profitability,” Williams says.
Value-Add Education
Continuous learning is essential in the ever-evolving optical industry, and Walman Optical is committed to empowering practices through education. ECP Advantage powered by Walman offers extensive training programs, webinars and in-person events designed to enhance staff expertise and keep practices at the forefront of industry advancements.
“Having industry training available is very valuable so the staff members hear an outside voice,” Williams explains. “They also learn new tips for communicating more effectively with patients to uncover and satisfy their needs. Walman has even set up personalized training specifically for our staff.”
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“Along with Walman’s ongoing commitment to education, their ability to make new product offerings available, often before the competition, is highly valuable. We envision many more years of successful partnering with Walman Optical,” says Brooks.
A True Partner for Independent Practices
With a legacy of excellence and a future focused on innovation, Walman Optical remains the premier choice for independent eyecare professionals. By combining superior product quality, hands-on service, expert guidance and ongoing education, Walman Optical empowers practices to thrive in an increasingly competitive marketplace.
“Walman truly supports the independent optometric practice and allows our practice to provide consistent, superior products for our patients,” says Henning.
“We changed our entire lens portfolio when we moved to Walman, and they are great to work with. They worked with us to devise an implementation plan that included several touch points of training and follow-up to ensure our staff was comfortable and confident,” says Williams. We recently introduced the digital measuring devices, and the staff has really enjoyed it while showing our patients new technology.”
These ECPs all seem to agree: If you’re looking for a lab partner dedicated to your success, it’s time to experience the Walman Optical difference.
Contact us today to learn how we can support your practice.
>>Click HERE to learn more about Walman Optical>>
