Managed Care

8 Resources to Help Your Staff & Patients Better Understand Insurance Benefits

By Mark Wright, OD, FCOVD,
and Carole Burns, OD, FCOVD

Dec. 4, 2019

Most patients do not understand their insurance. Sometimes you will even have new staff members or doctors who do not understand the Medicare system. There is help available.

Medicare provides educational tools for you, your staff and your patients. Here are four videos you and your staff should view to understand the Medicare program. Of those videos, you might want to make the first two available to your patients on your web site with links.

Medicare & You: Different Parts Of Medicare

Medicare & You: Understanding Your Medicare Choices

Medicare Basics: Parts A and B Claims Overview

Medicare Basics: Parts A and B Appeals Overview

Beyond explanations about insurance programs, there are also helpful videos that explain why a patient needs an eye exam. VSP has an excellent video that would be a great link on your web site to explain the importance of eye exams.

EyeMed has helpful information HERE.

Take a look at these resources from Essilor.

Hoya has its “Knowledge Hub” HERE.

Always be on the lookout for resources you can use to educate your doctors, staff, and patients. Videos are especially helpful.

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