1. Interaction and conversation with patients. 2. Patient satisfaction surveys and feedback on your practice web site. 3. Feedback on online review...
Asked about their most successful marketing strategy, 65 percent of ROB readers cite e-mail marketing blasts, while 18 percent cite advertising in...
1. Patients who arrive very late to appointments 2. Unfriendly or disrespectful staff members 3. Patients who do not follow your instructions...
Asked where they see themselves in five years, 58 percent of ROB readers say they expect to have added at least one...
1. E-mail marketing blasts 2. Advertising in print media 3. Trunk show events and other special events 4. Practice Facebook page and...
Asked about their greatest staff challenge, 57 percent of ROB readers say maintaining superior employee performance is their greatest staffing challenge. Thirty-three...
1. As the owner of a practice 2. As the owner of multi-location practice (adding at least one more location to the...
Asked how well-equipped their offices are in instrumentation, 63 percent of ROB readers said their offices have “the newest and most advanced...
Recruitment Maintaining Superior Performance Retention Education and Training
Asked how happy they are with their frame vendors, 47 percent of ROB readers said they are “satisfactorily happy” with the frame...
Very: We have the newest and most advanced instrumentation available. Average: Not the latest and greatest, but what we need to serve...
Asked whether they expect to meet, exceed or fall short of financial goals for 2012, 53 percent of ROB readers say they...
Very satisfied: They give me products plus all the tools and consultation necessary to sell. Mildly Satisfied: They deliver quality products on...
Asked how pleased they are with the performance of their staff, 62 percent of ROB readers said they are satisfactorily pleased saying...
Exceed expectations Meet expectations Fall short of expectations
Readers Say they Possess a High Level of Comfort and Competency Providing Medical Eyecare Asked about their level of comfort and competency...
How satisfiedare you with the performance of your staff? Very satisfied: There isonly the tiniest room for improvement. Satisfactorily pleased:They get the...
Asked what optometric patients most need to be educated about, 42 percent of ROB readers said patients need to know their eye...