1. Formal continuing education courses 2. Optometric alliance meetings and optometry conferences 3. Optometric professional publications 4. Day-to-Day interaction with patients; there’s...
Asked what most often causes patient bottlenecks in their office, 74 percent of readers said patients running late for appointments was the...
Messy or out-of-order frame board Messy reception area with scattered reading materials and discarded items like empty cups Messy or disorganized contact...
Asked what most drives second-pair sales, 58 percent of ROB readers cited the important role played by doctors prescribing additional eyewear in...
1. Patients coming in late for appointments 2. Errors, miscalculations or poor planning by staff of patient appointment timing 3. Under-staffing such...
Asked about the most common reason that patients leave their practice, 42 percent of ROB readers cited patients who are unable to...
Doctor prescribing additional eyewear in the exam room Hand-off to opticians who reinforce the doctor’s prescription Second-pair discounts and other marketing strategies
Asked what seems to most motivate superior employees, 72 percent of ROB readers cited a genuine love of serving patients. Twenty-two percent...
1. Relocating 2. No longer can afford your services or simply no longer want to spend the money 3. Dissatisfaction with your...
Asked what most creates loyal patients, 40 percent said a pleasant, comfortable office environment including pleasant staff does the trick while 32...
A genuine love of serving patients Desire to support co-workers and to work as a team Simply a need to earn a...
Asked about the most common cause of patient-staff conflict, 48 percent of ROB readers cited misunderstandings about vision benefits while 35 cited...
Consistent, high-quality medical eyecare High satisfaction with eyewear and contact lenses Office environment–pleasant staff and comfortable office
Asked which aspect of their optical sales process is most in need of improvement, 39 percent of ROB readers cited prescribing from...
1. Dissatisfaction with Eyeglasses 2. Waiting too long for appointment to begin 3. Misunderstanding about vision benefits 4. Patients perceiving staff as...
Asked what most guides them in making needed practice improvements, 42 percent of ROB readers cited conversation and interaction with patients while...
1. Prescribing eyewear from the exam chair 2. OD-optician hand-off 3. Optician sales presentation skills
Asked about what annoys them most in their practice, 36 percent of ROB readers say rude and disrespectful staff most bothers them....